---
availability: BUILT_IN
description: A plugin that lets a user add a comment to a ticket to keep the status
of it up-to-date.
name: Add Comment to Ticket
purple_chat_link: https://marketplace.moveworks.com/purple-chat?conversation=%7B%22startTimestamp%22%3A%2211%3A43%2BAM%22%2C%22messages%22%3A%5B%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EI+need+to+add+a+comment+to+INC3421%3C%2Fp%3E%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EWorking+on%3A+%5C%22Add+a+comment+to+INC3421%5C%22%3C%2Fp%3E%22%2C%22status%22%3A%22success%22%7D%2C%7B%22richText%22%3A%22%3Cp%3EFinding+INC3421%3C%2Fp%3E%22%2C%22status%22%3A%22success%22%7D%5D%7D%2C%7B%22richText%22%3A%22%3Cp%3ETo+add+a+comment+to+your+ticket+%28%3Cstrong%3EINC3421%3C%2Fstrong%3E%29%2C+I+need+you+to+provide+the+comment+you+would+like+to+include.%3C%2Fp%3E%22%7D%2C%7B%22citations%22%3A%5B%7B%22citationTitle%22%3A%22INC3421%22%2C%22connectorName%22%3A%22bmc-helix-digitalworkplace%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3ECould+I+get+this+laptop+expedited%3F+I+am+going+on+a+trip+on+Friday+and+would+like+to+work+during+my+travel.%3C%2Fp%3E%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EPlease+confirm+the+comment+for+your+ticket.%3C%2Fp%3E%5Cn%3Cul%3E%5Cn++%3Cli%3E%3Cstrong%3ETicket%3A+%3C%2Fstrong%3EINC3421%3C%2Fli%3E%5Cn++%3Cli%3E%3Cstrong%3EComment%3A+%3C%2Fstrong%3EPlease+expedite+the+laptop+refresh+for+delivery+by+Friday.+I+am+going+on+a+trip.%3C%2Fli%3E%5Cn%3C%2Ful%3E%22%7D%2C%7B%22buttons%22%3A%5B%7B%22buttonText%22%3A%22Submit%22%2C%22style%22%3A%22filled%22%7D%2C%7B%22buttonText%22%3A%22Edit+Request%22%2C%22style%22%3A%22outlined%22%7D%2C%7B%22buttonText%22%3A%22Cancel%22%2C%22style%22%3A%22outlined%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3ELooks+good.%3C%2Fp%3E%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EGreat%2C+I%27ve+added+your+comment+to+%3Cstrong%3EINC3421%3C%2Fstrong%3E%3C%2Fp%3E%22%7D%2C%7B%22citations%22%3A%5B%7B%22citationTitle%22%3A%22INC3421%22%2C%22connectorName%22%3A%22bmc-helix-digitalworkplace%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%7D%5D%7D
solution_tags:
- IT
systems:
- bmc-helix-digitalworkplace
---