---
availability: BUILT_IN
description: A plugin that lets concerned employees to receive relevant communications
about a ticket.
name: Receive Ticket Updates
purple_chat_link: https://marketplace.moveworks.com/purple-chat?conversation=%7B%22startTimestamp%22%3A%2211%3A43+AM%22%2C%22messages%22%3A%5B%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3E%3Cstrong%3E%F0%9F%94%94+Ticket+Status+Update%26nbsp%3B%3C%2Fstrong%3E%3C%2Fp%3E%5Cn%3Cp%3E%3Cbr%3E%3C%2Fp%3E%5Cn%3Cp%3E%E2%9C%8D%EF%B8%8F+Hello%2C+your+ticket+has+been+resolved.+See+below+for+updates.%3C%2Fp%3E%22%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3E%3Cstrong%3EINC34231%3A+I+need+to+reset+my+password.%26nbsp%3B%3C%2Fstrong%3E%3C%2Fp%3E%5Cn%3Cp%3E%3Cbr%3E%5Cn%3Cstrong%3EStatus%3A%3C%2Fstrong%3E%3Cbr%3E%5CnResolved%3C%2Fp%3E%5Cn%3Cp%3E%3Cbr%3E%3C%2Fp%3E%5Cn%3Cp%3E%3Cstrong%3ELast+activity%3C%2Fstrong%3E%3Cbr%3E%5CnJohn+Smith%3Cbr%3E%5CnPassword+reset+instructions+has+been+sent+to+user.%26nbsp%3B%3C%2Fp%3E%5Cn%3Cp%3E%3Cbr%3E%3C%2Fp%3E%5Cn%3Cp%3E%3Cstrong%3ELast+updated%3C%2Fstrong%3E%3Cbr%3E%5CnThursday%2C+January+30%2C+2025+-+03%3A22+PM+PST%3C%2Fp%3E%22%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22buttons%22%3A%5B%7B%22buttonText%22%3A%22Re-Open+issue%22%7D%2C%7B%22buttonText%22%3A%22%E2%9C%94%EF%B8%8F+Got+it%2C+thanks%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%7D%5D%7D
solution_tags:
- IT
systems:
- bmc-helix-digitalworkplace
---