---
availability: BUILT_IN
description: A plugin that allows an individual to create a ticket.
name: Create a Ticket
purple_chat_link: https://marketplace.moveworks.com/purple-chat?conversation=%7B%22startTimestamp%22%3A%2211%3A43+AM%22%2C%22messages%22%3A%5B%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EHey%2C+I+need+to+report+an+issue+with+my+VPN+connection.%3C%2Fp%3E%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22I+can+create+a+ticket+for+you.+Can+you+provide+some+details+about+the+issue%3F%22%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22I+can%E2%80%99t+connect+to+the+VPN+when+working+remotely.+It+keeps+disconnecting.%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22Got+it%21+I%E2%80%99m+creating+a+ticket+now%E2%80%A6+%E2%9C%85%22%7D%2C%7B%22richText%22%3A%22Ticket+%3Cb%3E%2378912%3C%2Fb%3E+has+been+created+with+the+following+details%3A%22%7D%2C%7B%22richText%22%3A%22%3Cul%3E%5Cn++%3Cli%3E%3Cb%3EIssue%3A%3C%2Fb%3E+VPN+keeps+disconnecting+remotely%3C%2Fli%3E%5Cn++%3Cli%3E%3Cb%3EPriority%3A%3C%2Fb%3E+Medium%3C%2Fli%3E%5Cn++%3Cli%3E%3Cb%3EAssigned+to%3A%3C%2Fb%3E+IT+Help+Desk%3C%2Fli%3E%5Cn++%3Cli%3E%3Cb%3EEstimated+Response+Time%3A%3C%2Fb%3E+4+hours%3C%2Fli%3E%5Cn%3C%2Ful%3E%22%7D%2C%7B%22citations%22%3A%5B%7B%22citationTitle%22%3A%2278912%22%2C%22connectorName%22%3A%22solarwinds-service-desk%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%7D%5D%7D
solution_tags:
- IT
systems:
- freshservice
---