---
availability: BUILT_IN
description: A plugin that allows a user to query the status and details of a ticket.
name: 'Query a Ticket '
purple_chat_link: https://marketplace.moveworks.com/purple-chat?conversation=%7B%22startTimestamp%22%3A%2211%3A43%2BAM%22%2C%22messages%22%3A%5B%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3ECan+you+get+me+the+details+for+ticket+264%3F%3C%2Fp%3E%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22Checking+the+details+for+ticket+264+in+Freshservice...%22%7D%2C%7B%22richText%22%3A%22%3Cb%3ETicket+Details%3A+264%3C%2Fb%3E%3Cbr%3E%3Cb%3EStatus%3A%3C%2Fb%3E+In+Progress%3Cbr%3E%3Cb%3EAssigned+to%3A%3C%2Fb%3E+Jenny+Smith%3Cbr%3E%3Cb%3EDue+Date%3A%3C%2Fb%3E+October+20%2C+2023%3Cbr%3E%3Cb%3ENotes%3A%3C%2Fb%3E+Awaiting+user+confirmation+on+hardware+replacement.%3Cbr%3E%22%7D%5D%2C%22role%22%3A%22assistant%22%7D%5D%7D
solution_tags:
- IT
systems:
- freshservice
---