---
availability: BUILT_IN
description: A plugin that lets a user communicate directly with a live agent in chat.
name: 'Live Agent: In Chat'
purple_chat_link: https://marketplace.moveworks.com/purple-chat?conversation=%7B%22messages%22%3A%5B%7B%22role%22%3A%22user%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EI%27d+like+to+speak+to+a+live+agent%3C%2Fp%3E%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3ECould+you+please+provide+more+details+about+the+issue+you%27re+experience+so+I+can+connect+you+with+a+live+agent+effectively%3F%3C%2Fp%3E%22%7D%5D%7D%2C%7B%22role%22%3A%22user%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EI%27m+running+into+a+strange+issue+with+a+SQL+database+that+I%27m+using.%3C%2Fp%3E%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EDetermining+appropriate+live+agent+queue%3C%2Fp%3E%22%2C%22status%22%3A%22success%22%7D%5D%7D%2C%7B%22richText%22%3A%22%3Cp%3EI+understand+you%27re+having+an+issue+with+your+%3Cstrong%3ESQL+Database+%3C%2Fstrong%3Eand+would+like+to+speak+with+a+live+agent.+Please+review+the+provided+available+option+to+proceed.%26nbsp%3B%3C%2Fp%3E%22%7D%2C%7B%22buttons%22%3A%5B%7B%22buttonText%22%3A%22Start+agent+chat%22%2C%22style%22%3A%22filled%22%7D%2C%7B%22buttonText%22%3A%22Edit+%2F+Add+details%22%2C%22style%22%3A%22outlined%22%7D%2C%7B%22buttonText%22%3A%22Other+help+options%22%2C%22style%22%3A%22outlined%22%7D%5D%7D%5D%7D%2C%7B%22role%22%3A%22user%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3E%3Cem%3EPresses+%5C%22Start+agent+chat%5C%22+button%3C%2Fem%3E%3C%2Fp%3E%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EConnecting+you+with+a+Live+Agent%3C%2Fp%3E%22%2C%22status%22%3A%22success%22%7D%5D%7D%2C%7B%22richText%22%3A%22%3Cp%3EYour+live+agent+chat+has+started%21%3C%2Fp%3E%22%7D%2C%7B%22richText%22%3A%22%3Cp%3E%3Cstrong%3ELisa+Said%3A%3C%2Fstrong%3E%3C%2Fp%3E%5Cn%3Cp%3EHello+-+can+you+share+more+details+about+the+error+message+you%27re+seeing%3F%3C%2Fp%3E%22%7D%5D%7D%5D%7D
systems:
- glia
solution_tags:
- Support
---