---
availability: BUILT_IN
description: A plugin that allows an individual to create a ticket.
name: Create a Ticket
purple_chat_link: https://marketplace.moveworks.com/purple-chat?conversation=%7B%22startTimestamp%22%3A%2211%3A43%2BAM%22%2C%22messages%22%3A%5B%7B%22role%22%3A%22user%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22What%27s+our+company%27s+laptop+refresh+policy%3F%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22status%22%3A%22success%22%2C%22richText%22%3A%22%3Cp%3ESearches+Ivanti+for+the+laptop+refresh+policy%3C%2Fp%3E%22%7D%5D%7D%2C%7B%22richText%22%3A%22I+found+information+about+the+laptop+refresh+policy.%22%7D%2C%7B%22richText%22%3A%22%3Cb%3ELaptop+Refresh+Policy%3C%2Fb%3E%3Cbr%3E%3Cb%3EPolicy%3A%3C%2Fb%3E+Laptops+are+refreshed+every+3+years.%3Cbr%3E%3Cb%3EEligibility%3A%3C%2Fb%3E+All+full-time+employees.%3Cbr%3E%3Cb%3EProcess%3A%3C%2Fb%3E+Automatically+initiated+by+the+IT+department.%3Cbr%3E%22%7D%5D%7D%5D%7D
solution_tags:
- IT
systems:
- ivanti-service-desk
---