---
agent_capabilities:
- Ambient Agent
availability: IDEA
description: When a ticket is assigned to an engineer, the agent grants time‑boxed
access to logs/dashboards and DMs quick links to accelerate investigation.
name: Grant Observability Access on Ticket Assignment
purple_chat_link: https://marketplace.moveworks.com/purple-chat?conversation=%7B%22messages%22%3A%5B%7B%22role%22%3A%22user%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EJira+ticket+assigned+to+engineering%3C%2Fp%3E%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22status%22%3A%22pending%22%2C%22richText%22%3A%22Preparing+observability+access+for+Kibana.%22%2C%22content%22%3A%5B%7B%22apiBlock%22%3A%7B%22title%22%3A%22Granting+time%E2%80%91boxed+access+to+logs%2Fdashboards%22%2C%22connectorName%22%3A%22%22%2C%22code%22%3A%22%2F%2F+API+call+code%22%2C%22language%22%3A%22javascript%22%2C%22caption%22%3A%22%22%2C%22overrideImageUrl%22%3A%22https%3A%2F%2Fcdn.worldvectorlogo.com%2Flogos%2Felastic-kibana.svg%22%7D%7D%5D%7D%5D%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EI+see+that+%3Cstrong%3EJira+ticket+ENG-456%3C%2Fstrong%3E+has+been+assigned+to+you.+I%27ve+granted+you+time-boxed+access+to+relevant+Kibana+logs+and+dashboards+to+help+you+investigate.%3C%2Fp%3E%3Cul%3E%3Cli%3E%3Cp%3E%3Cstrong%3ETicket+ID%3C%2Fstrong%3E%3A+ENG-456%3C%2Fp%3E%3C%2Fli%3E%3Cli%3E%3Cp%3E%3Cstrong%3EAssignee%3C%2Fstrong%3E%3A+John+Doe%3C%2Fp%3E%3C%2Fli%3E%3Cli%3E%3Cp%3E%3Cstrong%3EAccess+Duration%3C%2Fstrong%3E%3A+4+hours%3C%2Fp%3E%3C%2Fli%3E%3Cli%3E%3Cp%3E%3Cstrong%3ESystems%3C%2Fstrong%3E%3A+Kibana+%28logs%29%2C+Kibana+%28dashboards%29%3C%2Fp%3E%3C%2Fli%3E%3C%2Ful%3E%3Cp%3E%3C%2Fp%3E%3Cp%3EAccess+to+Kibana+logs+and+dashboards+has+been+granted+for+the+next+4+hours.+Here+are+your+quick+links+to+start+investigating%3A%3C%2Fp%3E%3Cul%3E%3Cli%3E%3Cp%3E%3Ca+target%3D%5C%22_blank%5C%22+rel%3D%5C%22noopener+noreferrer+nofollow%5C%22+class%3D%5C%22editor-link%5C%22+href%3D%5C%22%23%5C%22%3EKibana+Logs%3A+ENG-456+related+events%3C%2Fa%3E%3C%2Fp%3E%3C%2Fli%3E%3Cli%3E%3Cp%3E%3Ca+target%3D%5C%22_blank%5C%22+rel%3D%5C%22noopener+noreferrer+nofollow%5C%22+class%3D%5C%22editor-link%5C%22+href%3D%5C%22%23%5C%22%3EKibana+Dashboard%3A+Production+Health%3C%2Fa%3E%3C%2Fp%3E%3C%2Fli%3E%3C%2Ful%3E%22%7D%2C%7B%22citations%22%3A%5B%7B%22connectorName%22%3A%22jira%22%2C%22citationTitle%22%3A%22ENG-456%22%7D%2C%7B%22connectorName%22%3A%22kibana%22%2C%22citationTitle%22%3A%22Production+Health+Dashboard%22%7D%5D%7D%5D%7D%5D%2C%22userConfig%22%3A%7B%22userName%22%3A%22Jira%22%2C%22initials%22%3A%22U%22%2C%22providedIcon%22%3A%22silhoutte%22%2C%22imageUrl%22%3A%22https%3A%2F%2Fimages.icon-icons.com%2F2699%2FPNG%2F512%2Fatlassian_jira_logo_icon_170511.png%22%7D%7D
solution_tags:
- Engineering
systems:
- jira
---