---
availability: BUILT_IN
description: A plugin that allows a user to query the status and details of a ticket.
name: Query a Ticket
purple_chat_link: https://marketplace.moveworks.com/purple-chat?conversation=%7B%22startTimestamp%22%3A%2211%3A43%2BAM%22%2C%22messages%22%3A%5B%7B%22role%22%3A%22user%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3ECan+you+provide+details+for+JIRA-123.%3C%2Fp%3E%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22status%22%3A%22success%22%2C%22richText%22%3A%22Searches+JIRA+for+ticket+details%22%7D%5D%7D%2C%7B%22richText%22%3A%22%3Cp%3EI%27ve+retrieved+the+ticket+details+for+you.%3Cbr%3E%3C%2Fp%3E%22%7D%2C%7B%22richText%22%3A%22%3Cb%3E%3Cp%3EJIRA-123%3A+Website+loading+issue%3Cbr%3E%3C%2Fp%3E%3C%2Fb%3E%3Cbr%3E%3Cp%3E%3Cb%3EStatus%3A%3C%2Fb%3E+In+Progress%3Cbr%3E%3Cb%3EAssigned+to%3A%3C%2Fb%3E+Jane+Doe%3Cbr%3E%3Cb%3EPriority%3A%3C%2Fb%3E+High%3Cbr%3E%3Cb%3EDue+Date%3A%3C%2Fb%3E+2025-04-20%3C%2Fp%3E%22%7D%5D%7D%5D%7D
solution_tags:
- IT
- Ticketing
- Troubleshoot
systems:
- jira
---