---
availability: BUILT_IN
description: A plugin that lets concerned employees to receive relevant communications
about a ticket.
name: Receive Ticket Updates
purple_chat_link: https://marketplace.moveworks.com/purple-chat?conversation=%7B%22startTimestamp%22%3A%2211%3A43+AM%22%2C%22messages%22%3A%5B%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EStatus+update+for+Jira+Ticket+IT-321%3A+%27Email+System+Downtime%27%3C%2Fp%3E%22%7D%2C%7B%22richText%22%3A%22%3Cb%3E%3Cp%3ENew+Status%3A+Investigating%3C%2Fp%3E%3C%2Fb%3E%3Cbr%3E%3Cp%3E%3Cb%3EUpdated+by%3A%3C%2Fb%3E+Taylor+Chen%3Cbr%3E%3Cb%3EComment%3A%3C%2Fb%3E+Initial+investigation+started.+Checking+server+logs.%3C%2Fp%3E%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3ENew+comment+on+Jira+Ticket+IT-321%3A+%27Email+System+Downtime%27%3C%2Fp%3E%22%7D%2C%7B%22richText%22%3A%22%3Cb%3E%3Cp%3EComment+Details%3C%2Fp%3E%3C%2Fb%3E%3Cbr%3E%3Cp%3E%3Cb%3EComment+by%3A%3C%2Fb%3E+Morgan+Smith%3Cbr%3E%3Cb%3EComment%3A%3C%2Fb%3E+Found+error+logs+related+to+authentication+failures.+Further+analysis+required.%3C%2Fp%3E%22%7D%5D%7D%5D%7D
solution_tags:
- IT
systems:
- jira
---