---
availability: BUILT_IN
description: A plugin that lets the appropriate individual close a ticket.
name: Resolve a Ticket
purple_chat_link: https://marketplace.moveworks.com/purple-chat?conversation=%7B%22startTimestamp%22%3A%2211%3A43+AM%22%2C%22messages%22%3A%5B%7B%22role%22%3A%22user%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22I+want+to+close+the+ticket+about+the+server+upgrade.%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22status%22%3A%22success%22%2C%22richText%22%3A%22Searches+JIRA+for+tickets+containing+%27server+upgrade%27+assigned+to+the+user.%22%7D%5D%7D%2C%7B%22richText%22%3A%22%3Cp%3EI+found+these+tickets+related+to+%27server+upgrade%3A%3C%2Fp%3E%22%7D%2C%7B%22richText%22%3A%22%3Cb%3ETicket+123%3A+Server+upgrade+for+analytics+team%3C%2Fb%3E%3Cbr%3EStatus%3A+Open%22%7D%2C%7B%22buttons%22%3A%5B%7B%22style%22%3A%22filled%22%2C%22buttonText%22%3A%22Close+this+Ticket%22%7D%5D%7D%2C%7B%22richText%22%3A%22%3Cb%3ETicket+456%3A+Post-upgrade+checks+for+main+server%3C%2Fb%3E%3Cbr%3EStatus%3A+In+Progress%22%7D%2C%7B%22buttons%22%3A%5B%7B%22style%22%3A%22outlined%22%2C%22buttonText%22%3A%22Close+this+Ticket%22%7D%5D%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EOkay%2C+I+will+close+the+ticket+%27Server+upgrade+for+analytics+team%27.%3C%2Fp%3E%22%7D%2C%7B%22richText%22%3A%22%3Cb%3E%3Cp%3EPlease+confirm+the+closure.%3C%2Fp%3E%3C%2Fb%3E%3Cbr%3E%3Cp%3E%3Cb%3ETicket%3A%3C%2Fb%3E+Server+upgrade+for+analytics+team%3Cbr%3E%3Cb%3EStatus%3A%3C%2Fb%3E+Open%3Cbr%3E%3C%2Fp%3E%22%7D%2C%7B%22buttons%22%3A%5B%7B%22style%22%3A%22filled%22%2C%22buttonText%22%3A%22Confirm%22%7D%2C%7B%22style%22%3A%22outlined%22%2C%22buttonText%22%3A%22Cancel%22%7D%5D%7D%5D%7D%5D%7D
solution_tags:
- IT
systems:
- jira
---