---
availability: BUILT_IN
description: A plugin that allows you to reset your multi factor authentication.
name: Reset MFA
purple_chat_link: https://marketplace.moveworks.com/purple-chat?conversation=%7B%22startTimestamp%22%3A%2211%3A43%2BAM%22%2C%22messages%22%3A%5B%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EI+want+to+reset+my+MFA%3C%2Fp%3E%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3ETo+reset+your+%3Cstrong%3Emulti-factor+authentication+%28MFA%29%3C%2Fstrong%3E%2C+please+select+one+of+the+following+options%3A%3C%2Fp%3E%5Cn%3Col%3E%5Cn++%3Cli%3E%3Cstrong%3EPing+Identity+-+iPhone%3C%2Fstrong%3E.%3C%2Fli%3E%5Cn++%3Cli%3E%3Cstrong%3EGoogle+Authenticator%3C%2Fstrong%3E%3C%2Fli%3E%5Cn%3C%2Fol%3E%22%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%221%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EConfirm+the+reset+of+your+%3Cstrong%3Emulti-factor+authentication+%28MFA%29%3C%2Fstrong%3E+for+%3Cstrong%3EPing+Identity+-+iPhone%3C%2Fstrong%3E.%3C%2Fp%3E%22%7D%2C%7B%22buttons%22%3A%5B%7B%22buttonText%22%3A%22Yes%22%2C%22style%22%3A%22filled%22%7D%2C%7B%22buttonText%22%3A%22No%22%2C%22style%22%3A%22outlined%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22Yes%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EYour+%3Cstrong%3EMulti-Factor+Authentication%3C%2Fstrong%3E+%28MFA%29+has+been+successfully+reset%21+The+related+ticket+INC1231993+has+also+been+resolved.%26nbsp%3B%3Cbr%3E%5Cn%3C%2Fp%3E%5Cn%3Cp%3EHere+are+the+next+steps+for+setting+up+your+new+MFA%3A%3C%2Fp%3E%5Cn%3Cp%3E1.+Please+find+detailed+setup+instructions+%3Cem%3Ehere%3C%2Fem%3E.%26nbsp%3B%3C%2Fp%3E%5Cn%3Cp%3E2.+Click+this+link+to+set+up+your+new+%3Cstrong%3EMulti-Factor%3C%2Fstrong%3E+%3Cstrong%3EAuthentication+%3C%2Fstrong%3E%28MFA%29%3A+%3Cem%3ESet+up+MFA%3Cbr%3E%5Cn%3C%2Fem%3E%3C%2Fp%3E%5Cn%3Cp%3EIf+you+have+any+further+questions+or+need+assistance%2C+feel+free+to+ask%21%3C%2Fp%3E%22%7D%2C%7B%22citations%22%3A%5B%7B%22citationTitle%22%3A%22INC1231993%22%2C%22connectorName%22%3A%22servicenow%22%7D%2C%7B%22citationTitle%22%3A%22Setup+Instructions%22%2C%22connectorName%22%3A%22servicenow%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%7D%5D%2C%22assistantConfig%22%3A%7B%22userName%22%3A%22Moveworks+Copilot%22%2C%22initials%22%3A%22U%22%2C%22color%22%3A%22%23ebeefc%22%2C%22foregroundColor%22%3A%22%233556e3%22%2C%22providedIcon%22%3A%22silhoutte%22%7D%7D
solution_tags:
- IT
systems:
- pingid
---