---
availability: IDEA
description: A plugin that allows users to submit a role or permission upgrade request
for a connected system (e.g., Salesforce, JIRA, Workday) within SailPoint iNow via
the Moveworks AI Assistant. This automation ensures secure, auditable, and policy-compliant
access management.
name: Submit Role Upgrade Request
purple_chat_link: https://marketplace.moveworks.com/purple-chat?conversation=%7B%22messages%22%3A%5B%7B%22role%22%3A%22user%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22I+need+a+higher+level+of+access+for+a+system+on+Sailpoint+iNow%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22I+can+help+with+that.+To+process+your+request%2C+please+tell+me%3A%22%7D%2C%7B%22richText%22%3A%22%3Col+xmlns%3D%5C%22http%3A%2F%2Fwww.w3.org%2F1999%2Fxhtml%5C%22%3E%3Cli%3EWhich+system+do+you+need+access+for+%28e.g.%2C+Salesforce%2C+JIRA%2C+Workday%29%3F%3C%2Fli%3E%3Cli%3EWhat+level+of+permission+or+role+do+you+require+%28e.g.%2C+Super+Admin%2C+Admin%2C+Read%2FWrite%29%3F%3C%2Fli%3E%3Cli%3EWhat+is+your+business+justification+for+this+upgrade%3F%3C%2Fli%3E%3C%2Fol%3E%22%7D%5D%7D%2C%7B%22role%22%3A%22user%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22I+need+write+access+to+our+Salesforce+instance%2C+to+perform+testing+on+our+case+object+since+we+have+added+new+formula+fields+in+object+manager%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22status%22%3A%22success%22%2C%22richText%22%3A%22Identified+%27Salesforce+instance%27.+Searching+SailPoint+iNow+for+matching+Salesforce+systems.%22%7D%5D%7D%2C%7B%22richText%22%3A%22I+found+a+few+Salesforce+instances.+Which+one+do+you+mean%3F%22%7D%2C%7B%22richText%22%3A%22%3Col+xmlns%3D%5C%22http%3A%2F%2Fwww.w3.org%2F1999%2Fxhtml%5C%22%3E%3Cli%3ESalesforce+Production%3C%2Fli%3E%3Cli%3ESalesforce+Sandbox%3C%2Fli%3E%3Cli%3ESalesforce+Dev+Org%3C%2Fli%3E%3C%2Fol%3E%22%7D%5D%7D%2C%7B%22role%22%3A%22user%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22Salesforce+Sandbox%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22status%22%3A%22success%22%2C%22richText%22%3A%22User+selected+%27Salesforce+Sandbox%27.+Identified+%27write+access%27.+Searching+SailPoint+iNow+for+available+permissions+related+to+%27write+access%27+for+%27Salesforce+Sandbox%27.%22%7D%5D%7D%2C%7B%22richText%22%3A%22Okay%2C+for+%3Cb+xmlns%3D%5C%22http%3A%2F%2Fwww.w3.org%2F1999%2Fxhtml%5C%22%3ESalesforce+Sandbox%3C%2Fb%3E%2C+I+found+these+write-related+permissions.+Which+one+would+you+like%3F%22%7D%2C%7B%22richText%22%3A%22%3Col+xmlns%3D%5C%22http%3A%2F%2Fwww.w3.org%2F1999%2Fxhtml%5C%22%3E%3Cli%3EStandard+User%3C%2Fli%3E%3Cli%3ESuper+Admin%3C%2Fli%3E%3Cli%3EAPI+User%3C%2Fli%3E%3C%2Fol%3E%22%7D%5D%7D%2C%7B%22role%22%3A%22user%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22Super+Admin%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22status%22%3A%22success%22%2C%22richText%22%3A%22User+selected+%27Super+Admin%27.+Consolidating+request+details+for+confirmation.%22%7D%5D%7D%2C%7B%22richText%22%3A%22%3Cp+xmlns%3D%5C%22http%3A%2F%2Fwww.w3.org%2F1999%2Fxhtml%5C%22%3EYou%27re+requesting+an+upgrade+to+%3Cb%3ESuper+Admin%3C%2Fb%3E+access+on+the+%3Cb%3ESalesforce+Sandbox%3C%2Fb%3E+system+for+the+reason%3A+%27I+need+write+access+to+our+Salesforce+instance%2C+to+perform+testing+on+our+case+object+since+we+have+added+new+formula+fields+in+object+manager.%27%3C%2Fp%3E%3Cp+xmlns%3D%5C%22http%3A%2F%2Fwww.w3.org%2F1999%2Fxhtml%5C%22%3E%3Cb%3EDoes+this+look+right%3F%3C%2Fb%3E%3C%2Fp%3E%22%7D%2C%7B%22buttons%22%3A%5B%7B%22buttonText%22%3A%22Confirm%22%2C%22style%22%3A%22filled%22%7D%2C%7B%22buttonText%22%3A%22Cancel%22%2C%22style%22%3A%22outlined%22%7D%5D%7D%5D%7D%2C%7B%22role%22%3A%22user%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22Confirm%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22status%22%3A%22success%22%2C%22richText%22%3A%22User+confirmed+the+request.+Verifying+user%27s+identity+and+entitlements+in+SailPoint+iNow.%22%7D%2C%7B%22status%22%3A%22success%22%2C%22richText%22%3A%22Validating+request+compliance+with+SailPoint+iNow+policies+for+%27Salesforce+Sandbox%27+and+%27Super+Admin%27.%22%7D%2C%7B%22status%22%3A%22pending%22%2C%22richText%22%3A%22Submitting+role+upgrade+request+to+SailPoint+iNow.%22%7D%2C%7B%22status%22%3A%22success%22%2C%22richText%22%3A%22Role+upgrade+request+successfully+submitted.%22%7D%5D%7D%2C%7B%22richText%22%3A%22%3Cp%3EYour+request+for+%3Cstrong%3ESuper+Admin%3C%2Fstrong%3E+access+on+%3Cstrong%3ESalesforce+Sandbox%3C%2Fstrong%3E+has+been+successfully+submitted+to+your+IT+admin+for+approval+on+Sailpoint+iNow.%3C%2Fp%3E%22%7D%2C%7B%22citations%22%3A%5B%7B%22connectorName%22%3A%22sailpoint-inow%22%2C%22citationTitle%22%3A%22Salesforce+Sandbox%3A+Super+Admin+Access+Request%22%7D%5D%7D%5D%7D%5D%7D
solution_tags:
- Access Management
- IT
systems:
- sailpoint-inow
---