---
availability: IDEA
description: A plugin that allows users to swiftly identify Salesforce Cases that
are either nearing or have already breached their Service Level Agreements (SLAs),
enabling proactive case management.
name: Look Up SLA Status
purple_chat_link: https://marketplace.moveworks.com/purple-chat?conversation=%7B%22messages%22%3A%5B%7B%22role%22%3A%22user%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22Show+me+cases+with+SLA+issues.%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EI+can+help+with+that.+Are+you+looking+for+%3Cstrong%3Eyour+cases%3C%2Fstrong%3E+or+%3Cstrong%3Ecases+for+your+group%3C%2Fstrong%3E%3F+Please+type+your+choice.%3C%2Fp%3E%22%7D%5D%7D%2C%7B%22role%22%3A%22user%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22My+Cases%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22status%22%3A%22pending%22%2C%22richText%22%3A%22%3Cp+xmlns%3D%5C%22http%3A%2F%2Fwww.w3.org%2F1999%2Fxhtml%5C%22%3ESearching+%3Cb%3ESalesforce%3C%2Fb%3E+for+cases+assigned+to+you+that+are+nearing+or+have+breached+SLA...%3C%2Fp%3E%22%7D%5D%7D%2C%7B%22richText%22%3A%22%3Cp+xmlns%3D%5C%22http%3A%2F%2Fwww.w3.org%2F1999%2Fxhtml%5C%22%3EHere+are+the+cases+assigned+to+you+that+are+nearing+or+have+breached+their+SLA%3A%3C%2Fp%3E%3Cul+xmlns%3D%5C%22http%3A%2F%2Fwww.w3.org%2F1999%2Fxhtml%5C%22%3E%3Cli%3E%3Cb%3ECase+Number%3A%3C%2Fb%3E+00001021%3Cbr+%2F%3E%3Cb%3ESubject%3A%3C%2Fb%3E+Customer+unable+to+access+portal%3Cbr+%2F%3E%3Cb%3ECurrent+Status%3A%3C%2Fb%3E+New%3Cbr+%2F%3E%3Cb%3EPriority%3A%3C%2Fb%3E+High%3Cbr+%2F%3E%3Cb%3EIssue%3A%3C%2Fb%3E+Login%3Cbr+%2F%3E%3Cb%3ESLA+Due+Date%3A%3C%2Fb%3E+2024-07-26+10%3A00+AM+PDT%3Cbr+%2F%3E%3Cb%3ETime+Remaining%3A%3C%2Fb%3E+2+hours+15+minutes%3C%2Fli%3E%3Cli%3E%3Cb%3ECase+Number%3A%3C%2Fb%3E+00001015%3Cbr+%2F%3E%3Cb%3ESubject%3A%3C%2Fb%3E+Installation+issue+with+new+software%3Cbr+%2F%3E%3Cb%3ECurrent+Status%3A%3C%2Fb%3E+In+Progress%3Cbr+%2F%3E%3Cb%3EPriority%3A%3C%2Fb%3E+Medium%3Cbr+%2F%3E%3Cb%3EIssue%3A%3C%2Fb%3E+Software+Installation%3Cbr+%2F%3E%3Cb%3ESLA+Due+Date%3A%3C%2Fb%3E+2024-07-25+04%3A30+PM+PDT%3Cbr+%2F%3E%3Cb%3ETime+Breached+By%3A%3C%2Fb%3E+1+day+18+hours%3C%2Fli%3E%3C%2Ful%3E%22%7D%2C%7B%22citations%22%3A%5B%7B%22connectorName%22%3A%22salesforce%22%2C%22citationTitle%22%3A%2200001021%22%7D%2C%7B%22connectorName%22%3A%22salesforce%22%2C%22citationTitle%22%3A%2200001015%22%7D%5D%7D%5D%7D%5D%7D
solution_tags:
- Sales
- Support
- Ticketing
systems:
- salesforce
---