---
agent_capabilities:
- Ambient Agent
availability: IDEA
description: When an account's health score drops the agent compiles a risk assessment
  and identifies the top drivers with evidence e.g., “Usage down 35% in last 60 days”
  or “Two P1 incidents unresolved.” The agent then alerts the assigned customer success
  manager with context and proposes proactive actions such as offering a renewal incentive.
  All insights are logged back into the CRM for tracking.
name: Predict Churn
purple_chat_link: https://marketplace.moveworks.com/purple-chat?conversation=%7B%22messages%22%3A%5B%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp+xmlns%3D%5C%22http%3A%2F%2Fwww.w3.org%2F1999%2Fxhtml%5C%22%3EHi+Sarah%2C+I%27ve+detected+a+significant+drop+in+the+health+score+for+%3Cb%3EAcme+Corp%3C%2Fb%3E%2C+from+85+to+62.+The+main+factors+are+decreased+product+usage+and+no+executive+logins+in+the+last+30+days.+This+indicates+a+high+churn+risk.%3C%2Fp%3E%3Cp+xmlns%3D%5C%22http%3A%2F%2Fwww.w3.org%2F1999%2Fxhtml%5C%22%3EHere+are+some+recent+activities+for+context%3A%3C%2Fp%3E%3Cul+xmlns%3D%5C%22http%3A%2F%2Fwww.w3.org%2F1999%2Fxhtml%5C%22%3E%3Cli%3EOpen+support+ticket%3A+P2+-+%5C%22Integration+issues+with+new+API%5C%22%3C%2Fli%3E%3Cli%3ELast+renewal%3A+Q1+2024%3C%2Fli%3E%3Cli%3EKey+contact%3A+John+Doe+%28john.doe%40acme.com%29%3C%2Fli%3E%3C%2Ful%3E%3Cp+xmlns%3D%5C%22http%3A%2F%2Fwww.w3.org%2F1999%2Fxhtml%5C%22%3EWhat+would+you+like+to+do+next%3F%3C%2Fp%3E%22%7D%2C%7B%22buttons%22%3A%5B%7B%22buttonText%22%3A%22Draft+check-in+email%22%7D%2C%7B%22buttonText%22%3A%22Schedule+internal+review%22%7D%2C%7B%22buttonText%22%3A%22Snooze+for+24+hours%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%7D%5D%2C%22assistantConfig%22%3A%7B%22userName%22%3A%22Moveworks%22%2C%22initials%22%3A%22U%22%2C%22providedIcon%22%3A%22silhoutte%22%7D%2C%22userConfig%22%3A%7B%22userName%22%3A%22You%22%2C%22initials%22%3A%22U%22%2C%22providedIcon%22%3A%22silhoutte%22%7D%7D
solution_tags:
- Sales
systems:
- salesforce
- gainsight
- zendesk
---