---
availability: BUILT_IN
description: A plugin which allows a user to retrieve case information by entering
  the case number.
name: Query a Case
purple_chat_link: https://marketplace.moveworks.com/purple-chat?conversation=%7B%22startTimestamp%22%3A%2211%3A43%2BAM%22%2C%22messages%22%3A%5B%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3ECan+you+get+me+the+details+for+case+CASE-12745%3F%3C%2Fp%3E%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EWorking+on%3A+%E2%80%9CDetails+for+CASE-12745%E2%80%9D%3C%2Fp%3E%22%2C%22status%22%3A%22success%22%7D%2C%7B%22richText%22%3A%22%3Cp%3ERetrieving+case+information+for+%E2%80%9CCASE-12745%5C%22%3C%2Fp%3E%22%2C%22status%22%3A%22success%22%7D%2C%7B%22richText%22%3A%22%3Cp%3E%3Cem%3ESummarizing+based+on+%3C%2Fem%3E%3Cstrong%3E1%3C%2Fstrong%3E%3Cem%3E+top+resource%3C%2Fem%3E%3C%2Fp%3E%22%2C%22status%22%3A%22success%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%2C%22showFeedbackTray%22%3Afalse%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3E%3Ca+href%3D%5C%22salesforce.com%5C%22%3E%3Cstrong%3ECASE-12745%3A%3C%2Fstrong%3E%3C%2Fa%3E%3Cstrong%3E+Inquiry+about+product+pricing%3C%2Fstrong%3E%3Cbr%3E%5Cn%3Cbr%3E%5Cn%3Cstrong%3EStatus%3C%2Fstrong%3E%3Cbr%3E%5CnIn+Progress%3Cbr%3E%5Cn%3Cbr%3E%5Cn%3Cstrong%3ELast+Activity%3C%2Fstrong%3E%3Cbr%3E%5CnSales+rep+said%3A+Sent+quote+to+customer%3Cbr%3E%5Cn%3Cbr%3E%5Cn%3Cstrong%3EAccount%3Cbr%3E%5Cn%3C%2Fstrong%3EAcme+Corp%3Cstrong%3E%3Cbr%3E%5Cn%3Cbr%3E%5CnCreated+at%3Cbr%3E%5Cn%3C%2Fstrong%3EFriday%2C+February+10%2C+2025+-+5%3A38AM+PST%3Cbr%3E%5Cn%3Cbr%3E%5Cn%3Cstrong%3EOwner%3A%3C%2Fstrong%3E%3Cbr%3E%5CnJohn+Doe%3Cbr%3E%5Cn%3C%2Fp%3E%22%7D%2C%7B%22richText%22%3A%22%3Cp%3EYou+can+%3Cstrong%3Eadd+comments+or+attachments%3C%2Fstrong%3E+related+to+%3Cstrong%3ECASE-12745%3C%2Fstrong%3E.%3C%2Fp%3E%22%7D%2C%7B%22buttons%22%3A%5B%7B%22buttonText%22%3A%22Add+comment%22%7D%2C%7B%22buttonText%22%3A%22Close+case%22%7D%2C%7B%22buttonText%22%3A%22%E2%9C%94%EF%B8%8F+Got+it%2C+thanks%22%7D%5D%7D%2C%7B%22citations%22%3A%5B%7B%22citationTitle%22%3A%22CASE-12745%22%2C%22connectorName%22%3A%22salesforce%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%7D%5D%7D
solution_tags:
- Ticketing
systems:
- salesforce
---