---
availability: BUILT_IN
description: A plugin that lets a user add a comment to a case to keep the status
  of it up-to-date.
name: Update a Case with Comment
purple_chat_link: https://marketplace.moveworks.com/purple-chat?conversation=%7B%22startTimestamp%22%3A%2211%3A43%2BAM%22%2C%22messages%22%3A%5B%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EI+need+to+add+a+comment+to+case+CASE+59580+with+new+details+about+the+fix.%3C%2Fp%3E%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22richText%22%3A%22%3Cp%3E%3Cem%3EWorking+on%3A+%5C%22Add+a+comment+to+CASE-59580+with+new+details+about+the+fix%5C%22%26nbsp%3B%3C%2Fem%3E%3C%2Fp%3E%22%2C%22status%22%3A%22success%22%7D%2C%7B%22richText%22%3A%22%3Cp%3E%3Cem%3EPreparing+to+%3C%2Fem%3E%3Cstrong%3Eadd+comments%3C%2Fstrong%3E%3Cem%3E+to+case+%5C%22CASE-59580%5C%22%3C%2Fem%3E%3C%2Fp%3E%22%2C%22status%22%3A%22success%22%7D%2C%7B%22richText%22%3A%22%3Cp%3E%3Cem%3ESummarizing+based+on+%3C%2Fem%3E%3Cstrong%3E1%3C%2Fstrong%3E%3Cem%3E+top+resource%3C%2Fem%3E%3C%2Fp%3E%22%2C%22status%22%3A%22success%22%7D%5D%7D%2C%7B%22richText%22%3A%22%3Cp%3EI+found+case+CASE-59580.+What+comment+would+you+like+to+add%3F%3C%2Fp%3E%22%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22Deployed+the+patch+to+staging.+Awaiting+QA+verification.%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EGot+it%2C+you+want+to+add+the+following+comment+to+case+%3Cstrong%3ECASE-59580%3C%2Fstrong%3E%3A%3Cbr%3E%5Cn%3C%2Fp%3E%22%7D%2C%7B%22richText%22%3A%22%3Cp%3E%3Cstrong%3EComment+Details%3C%2Fstrong%3E%3Cbr%3E%5Cn%3C%2Fp%3E%5Cn%3Cp%3E%3Cstrong%3ECase%3A%3C%2Fstrong%3E+CASE-59580%3Cbr%3E%5Cn%3Cstrong%3EComment%3A%3C%2Fstrong%3E+Deployed+the+patch+to+staging.+Awaiting+QA+verification.%3C%2Fp%3E%22%7D%2C%7B%22richText%22%3A%22%3Cp%3E%3Cstrong%3EConfirm+the+details%3C%2Fstrong%3E+for+adding+a+comment+to+%3Cstrong%3ECASE-59580%3C%2Fstrong%3E.%3C%2Fp%3E%22%7D%2C%7B%22buttons%22%3A%5B%7B%22buttonText%22%3A%22Yes%22%2C%22style%22%3A%22filled%22%7D%2C%7B%22buttonText%22%3A%22Edit+Request%22%2C%22style%22%3A%22outlined%22%7D%2C%7B%22buttonText%22%3A%22Cancel%22%2C%22style%22%3A%22outlined%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EYes%3C%2Fp%3E%5Cn%3Cp%3E%3Cbr%3E%3C%2Fp%3E%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22Provide+a+message%22%7D%2C%7B%22reasoningSteps%22%3A%5B%7B%22richText%22%3A%22%3Cp%3E%3Cem%3EGot+it%2C+working+on+it...%3C%2Fem%3E%3C%2Fp%3E%22%2C%22status%22%3A%22success%22%7D%2C%7B%22richText%22%3A%22%3Cp%3EAdding+your+comment+to+%3Ca+href%3D%5C%22google.com%5C%22%3E%3Cstrong%3ECASE-59580%E2%81%BD%C2%B9%E2%81%BE%3C%2Fstrong%3E%3C%2Fa%3E...%3C%2Fp%3E%22%2C%22status%22%3A%22success%22%7D%5D%7D%2C%7B%22richText%22%3A%22%3Cp%3EYour+comment+has+been+successfully+added+to+%3Ca+href%3D%5C%22google.com%5C%22%3E%3Cstrong%3ECASE-59580%E2%81%BD%C2%B9%3C%2Fstrong%3E%3C%2Fa%3E%3Ca+href%3D%5C%22https%3A%2F%2Fapp.moveworks.ai%2F%3Ft%3Dv2_NLv4gIVwhZX53cx3%5C%22+rel%3D%5C%22noopener+noreferrer%5C%22+target%3D%5C%22_blank%5C%22%3E%3Cstrong%3E%E2%81%BE%3C%2Fstrong%3E%3C%2Fa%3E.+If+you+need+any+further+assistance%2C+feel+free+to+ask%21%3C%2Fp%3E%22%7D%2C%7B%22citations%22%3A%5B%7B%22citationTitle%22%3A%22CASE-59580%22%2C%22connectorName%22%3A%22salesforce%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%7D%5D%7D
solution_tags:
- Ticketing
systems:
- salesforce
---