sap-workzone-search-knowledge-articles implementation guide

---
availability: BUILT_IN
description: A plugin that allows users to search indexed knowledge articles.
name: Search Knowledge Articles
purple_chat_link: https://marketplace.moveworks.com/purple-chat?conversation=%7B%22startTimestamp%22%3A%2211%3A43%2BAM%22%2C%22messages%22%3A%5B%7B%22role%22%3A%22user%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22What%27s+our+company%27s+laptop+refresh+policy%3F%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22richText%22%3A%22%3Cp%3ESearching+knowledge+base+for+%5C%22laptop+refresh+policy%5C%22%3C%2Fp%3E%22%2C%22status%22%3A%22success%22%7D%2C%7B%22status%22%3A%22success%22%2C%22richText%22%3A%22%3Cp%3EReading+2+files%3C%2Fp%3E%22%7D%5D%7D%2C%7B%22richText%22%3A%22%3Cp%3EHere+is+the+information+regarding+our+%3Cstrong%3Elaptop+refresh+policy%3C%2Fstrong%3E%3A%3C%2Fp%3E%22%7D%2C%7B%22richText%22%3A%22%3Cp%3E1.+%3Cstrong%3ERequesting+a+Laptop+Refresh%3C%2Fstrong%3E%3A%3Cbr%3E%5Cn+%26nbsp%3B-+To+initiate+a+laptop+refresh%2C+you+need+to+contact+your+IT+department+or+supervisor.+Provide+your+name%2C+employee+ID%2C+and+the+reasons+for+your+request+%28e.g.%2C+if+your+current+laptop+is+outdated+or+not+functioning+properly%29.%3Cbr%3E%5Cn+%26nbsp%3B-+Your+request+will+be+reviewed+to+determine+if+it+meets+the+eligibility+criteria+for+a+refresh.+Factors+affecting+approval+include%3A%3Cbr%3E%5Cn+%26nbsp%3B%26nbsp%3B%26nbsp%3B-+The+age+of+your+current+laptop+%28typically%2C+laptops+less+than+2+years+old+may+not+be+eligible%29.%3Cbr%3E%5Cn+%26nbsp%3B%26nbsp%3B%26nbsp%3B-+The+condition+of+your+current+laptop+%28if+it+is+damaged+or+malfunctioning%2C+you+may+qualify%29.%3Cbr%3E%5Cn+%26nbsp%3B%26nbsp%3B%26nbsp%3B-+The+reasons+for+your+request+must+relate+to+performance+or+functionality%3Cbr%3E%5Cn%3Cbr%3E%5Cn2.+%3Cstrong%3EUpgrade+Availability%3C%2Fstrong%3E%3A%3Cbr%3E%5Cn+%26nbsp%3B-+For+%3Cstrong%3Eall+employees%3C%2Fstrong%3E%2C+a+laptop+upgrade+is+available+every+2%3Cstrong%3E+years%3C%2Fstrong%3E.%3C%2Fp%3E%22%7D%2C%7B%22citations%22%3A%5B%7B%22connectorName%22%3A%22servicenow%22%2C%22citationTitle%22%3A%22Laptop+Refresh+Policy%22%7D%5D%7D%5D%7D%5D%7D
solution_tags:
- IT
- Productivity
systems:
- sap-work-zone
---