---
availability: BUILT_IN
description: A plugin that lets a user add a comment to a ticket to keep the status
of it up-to-date.
name: Add Comment to Ticket
purple_chat_link: https://marketplace.moveworks.com/purple-chat?conversation=%7B%22startTimestamp%22%3A%2211%3A43%2BAM%22%2C%22messages%22%3A%5B%7B%22role%22%3A%22user%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EI+need+to+add+a+comment+to+ticket+DEV-142+with+new+details+about+the+fix.%3C%2Fp%3E%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22status%22%3A%22success%22%2C%22richText%22%3A%22%3Cp%3ESearches+ServiceNow+for+ticket+DEV-142%3C%2Fp%3E%22%7D%5D%7D%2C%7B%22richText%22%3A%22I+found+ticket+DEV-142.+What+comment+would+you+like+to+add%3F%22%7D%5D%7D%2C%7B%22role%22%3A%22user%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22Deployed+the+patch+to+staging.+Awaiting+QA+verification.%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EGot+it%2C+you+want+to+add+the+following+comment+to+ticket+%3Cb%3EDEV-142%3C%2Fb%3E%3A%3Cbr%3E%3C%2Fp%3E%22%7D%2C%7B%22richText%22%3A%22%3Cb%3EComment+Details%3C%2Fb%3E%3Cbr%3E%3Cp%3E%3Cb%3ETicket%3A%3C%2Fb%3E+DEV-142%3Cbr%3E%3Cb%3EComment%3A%3C%2Fb%3E+Deployed+the+patch+to+staging.+Awaiting+QA+verification.%3C%2Fp%3E%22%7D%2C%7B%22buttons%22%3A%5B%7B%22style%22%3A%22filled%22%2C%22buttonText%22%3A%22Add+Comment%22%7D%2C%7B%22style%22%3A%22outlined%22%2C%22buttonText%22%3A%22Edit+Comment%22%7D%2C%7B%22style%22%3A%22outlined%22%2C%22buttonText%22%3A%22Cancel%22%7D%5D%7D%5D%7D%5D%7D
solution_tags:
- IT
systems:
- servicenow
---