---
availability: IDEA
description: A plugin that nudges assignees about tickets that haven't been updated
in a given time period.
name: Nudge Ticket Assignee
purple_chat_link: https://marketplace.moveworks.com/purple-chat?conversation=%7B%22startTimestamp%22%3A%2211%3A43%2BAM%22%2C%22messages%22%3A%5B%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EReminder%3A+Ticket+XYZ123+has+not+been+closed+within+the+expected+timeframe.%3Cbr%3E%3C%2Fp%3E%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22status%22%3A%22success%22%2C%22richText%22%3A%22ServiceNow+integration+fetches+ticket+details+and+identifies+the+responsible+IT+team+member.%22%7D%5D%7D%2C%7B%22richText%22%3A%22%3Cp%3EPlease+provide+an+update+for+Ticket+XYZ123.+Your+prompt+action+is+required.%3Cbr%3E%3C%2Fp%3E%22%7D%2C%7B%22richText%22%3A%22%3Cb%3E%3Cp%3ETicket+XYZ123%3A+Issue+with+email+syncing%3Cbr%3E%3C%2Fp%3E%3C%2Fb%3E%3Cbr%3E%3Cp%3E%3Cb%3EAssignee%3A+%3C%2Fb%3EAlex+Johnson%3Cbr%3E%3Cb%3ELast+Updated%3A+%3C%2Fb%3E7+days+ago%3Cbr%3E%3C%2Fp%3E%22%7D%2C%7B%22buttons%22%3A%5B%7B%22style%22%3A%22filled%22%2C%22buttonText%22%3A%22Provide+Update%22%7D%5D%7D%5D%7D%5D%7D
solution_tags:
- IT
systems:
- servicenow
---