---
availability: VALIDATED
description: A plugin that allows you to update or delete tickets in bulk through
ServiceNow.
name: Update Tickets in Bulk
purple_chat_link: https://marketplace.moveworks.com/purple-chat?conversation=%7B%22messages%22%3A%5B%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EI+want+to+reassign+incidents+from+a+user+who+has+left+the+org+in+%3Cstrong%3EServiceNow%3C%2Fstrong%3E+and+see+a+list+of+reassigned+incidents.%3C%2Fp%3E%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EOkay%2C+I+can+help+with+that.+First%2C+who+is+the+user+who+has+left+the+org%3F%3C%2Fp%3E%22%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22David+Smith%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EOkay%2C+I+found+a+David+Smith.+Can+you+confirm+the+user%3F%3C%2Fp%3E%22%7D%2C%7B%22citations%22%3A%5B%7B%22citationTitle%22%3A%22David+Smith%22%2C%22connectorName%22%3A%22servicenow%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22Yes%2C+that%27s+him.%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EAnd+who+should+these+incidents+be+reassigned+to%3F%3C%2Fp%3E%22%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22Jane+Doe%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EOkay%2C+I+found+a+Jane+Doe.+Can+you+confirm+the+user%3F%3C%2Fp%3E%22%7D%2C%7B%22citations%22%3A%5B%7B%22citationTitle%22%3A%22Jane+Doe%22%2C%22connectorName%22%3A%22servicenow%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22Yes%2C+that%27s+her.%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EOkay%2C+I%27m+ready+to+reassign+all+incidents+assigned+to+David+Smith+to+Jane+Doe%2C+and+then+list+those+incidents.%3C%2Fp%3E%3Cp%3E%3Cb%3EIs+that+correct%3F%3C%2Fb%3E%3C%2Fp%3E%22%7D%2C%7B%22buttons%22%3A%5B%7B%22buttonText%22%3A%22Confirm%22%2C%22style%22%3A%22filled%22%7D%2C%7B%22buttonText%22%3A%22Cancel%22%2C%22style%22%3A%22outlined%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22Confirm%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EReassigning+incidents...%3C%2Fp%3E%22%7D%2C%7B%22reasoningSteps%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EFinding+all+incidents+assigned+to+David+Smith%3C%2Fp%3E%22%2C%22status%22%3A%22success%22%7D%2C%7B%22richText%22%3A%22%3Cp%3EReassigning+incidents+to+Jane+Doe%3C%2Fp%3E%22%2C%22status%22%3A%22success%22%7D%2C%7B%22richText%22%3A%22%3Cp%3ECalling+Bulk+Update+Servicenow+Incidents%3C%2Fp%3E%22%2C%22status%22%3A%22pending%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EHere%27s+a+list+of+the+incidents+that+were+reassigned+in+the+last+week%3A%3C%2Fp%3E%5Cn%3Cul%3E%5Cn++%3Cli%3E%3Cstrong%3EINC0000001%3C%2Fstrong%3E%3A+Network+outage+%28Assigned+to+Jane+Doe%2C+Created+on%3A+2024-01-01+08%3A00%3A00%29%3C%2Fli%3E%5Cn++%3Cli%3E%3Cstrong%3EINC0000002%3C%2Fstrong%3E%3A+Email+issue+%28Assigned+to+Jane+Doe%2C+Created+on%3A+2024-01-02+10%3A00%3A00%29%3C%2Fli%3E%5Cn++%3Cli%3E%3Cstrong%3EINC0000003%3C%2Fstrong%3E%3A+VPN+connection+%28Assigned+to+Jane+Doe%2C+Created+on%3A+2024-01-03+14%3A00%3A00%29%3C%2Fli%3E%5Cn%3C%2Ful%3E%22%7D%5D%2C%22role%22%3A%22assistant%22%7D%5D%7D
solution_tags:
- IT
- Productivity
systems:
- servicenow
---