---
availability: VALIDATED
description: A plugin that managers can use to identify all cases assigned to their
group.
name: Find Cases Assigned To My Group
purple_chat_link: https://marketplace.moveworks.com/purple-chat?conversation=%7B%22messages%22%3A%5B%7B%22parts%22%3A%5B%7B%22richText%22%3A%22I+need+to+see+all+the+cases+assigned+to+my+group.%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22Okay%2C+I+can+retrieve+all+cases+assigned+to+your+group.+To+confirm%2C+what+group+are+you+referring+to%3F%22%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22The+%27Marketing+Team%27+group.%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22Okay%2C+retrieving+all+open+cases+for+the+Marketing+Team+group...%22%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22Here+are+the+open+cases+assigned+to+the+Marketing+Team%3A%22%7D%2C%7B%22richText%22%3A%22%3Cb%3EINC0010023+-+Website+Inquiry%3A%3C%2Fb%3E+User+reported+website+downtime.+Root+cause+identified+as+server+overload.+Resolution%3A+Server+restarted+and+optimized.+Impact%3A+Minor+disruption+to+website+visitors.%3Cbr%3E%3Cbr%3E%3Cb%3EINC0010045+-+Email+Campaign+Issue%3A%3C%2Fb%3E+Email+campaign+failed+to+send.+Root+cause+identified+as+incorrect+SMTP+settings.+Resolution%3A+SMTP+settings+updated+and+campaign+resent.+Impact%3A+Delayed+email+delivery.%3Cbr%3E%3Cbr%3E%3Cb%3EINC0010078+-+Social+Media+Bug%3A%3C%2Fb%3E+Bug+found+in+social+media+sharing+feature.+Root+cause+identified+as+code+error.+Resolution%3A+Code+updated+and+bug+fixed.+Impact%3A+Limited+sharing+capability.%22%7D%2C%7B%22citations%22%3A%5B%7B%22citationTitle%22%3A%22INC0010023+-+Website+Inquiry%22%2C%22connectorName%22%3A%22servicenow%22%7D%2C%7B%22citationTitle%22%3A%22INC0010045+-+Email+Campaign+Issue%22%2C%22connectorName%22%3A%22servicenow%22%7D%2C%7B%22citationTitle%22%3A%22INC0010078+-+Social+Media+Bug%22%2C%22connectorName%22%3A%22servicenow%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%7D%5D%7D
solution_tags:
- HR - Other
- HR - Recruiting & Talent
systems:
- servicenow
---