---
availability: INSTALLABLE
description: A plugin that allows you to look up incidents based on a description.
installation_asset_uuid: 679184e2-d1d7-4fa4-9113-7ce81b3b8d09
name: Look Up Incidents based on a Description
purple_chat_link: https://marketplace.moveworks.com/purple-chat?conversation=%7B%22messages%22%3A%5B%7B%22parts%22%3A%5B%7B%22richText%22%3A%22Hey+find+me+incidents+similar+to+a+user+unable+to+connect+to+the+company+VPN%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22Okay%2C+I+found+a+few+similar+incidents+in+%3Cb%3EServiceNow%3C%2Fb%3E.+I+can+search+for+incidents+from+a+specific+date+as+well.+From+when+would+you+like+to+search%3F%22%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22Since+last+week%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22richText%22%3A%22Searching+ServiceNow+for+incidents+similar+to+%27VPN+connection+issues%27+created+since+last+week...%22%2C%22status%22%3A%22pending%22%7D%5D%7D%2C%7B%22richText%22%3A%22Okay%2C+here+are+the+top+3+matches+from+the+last+week%3A%22%7D%2C%7B%22richText%22%3A%22%3Cul%3E%3Cli%3E%3Cb%3EINC0010023%3C%2Fb%3E%3A+User+in+Finance+department+unable+to+connect+to+VPN+after+recent+network+update.+Raised+by%3A+John+Doe%3C%2Fli%3E%3Cli%3E%3Cb%3EINC0010112%3C%2Fb%3E%3A+Multiple+users+reporting+VPN+connectivity+issues+following+a+patch+deployment.+Raised+by%3A+Alice+Smith%3C%2Fli%3E%3Cli%3E%3Cb%3EINC0010221%3C%2Fb%3E%3A+User+unable+to+connect+to+company+VPN+after+password+reset.+Requires+assistance.+Raised+by%3A+Bob+Johnson%3C%2Fli%3E%3C%2Ful%3E%22%7D%2C%7B%22citations%22%3A%5B%7B%22citationTitle%22%3A%22INC0010023%3A+User+in+Finance+department+unable+to+connect+to+VPN+after+recent+network+update.+Raised+by%3A+John+Doe%22%2C%22connectorName%22%3A%22servicenow%22%7D%5D%7D%2C%7B%22citations%22%3A%5B%7B%22citationTitle%22%3A%22INC0010112%3A+Multiple+users+reporting+VPN+connectivity+issues+following+a+patch+deployment.+Raised+by%3A+Alice+Smith%22%2C%22connectorName%22%3A%22servicenow%22%7D%5D%7D%2C%7B%22citations%22%3A%5B%7B%22citationTitle%22%3A%22INC0010221%3A+User+unable+to+connect+to+company+VPN+after+password+reset.+Requires+assistance.+Raised+by%3A+Bob+Johnson%22%2C%22connectorName%22%3A%22servicenow%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%7D%5D%7D
solution_tags:
- IT
- Productivity
- Ticketing
systems:
- servicenow
---
# Introduction
The Find Incidents based on the User’s Description plugin enables your users to quickly locate relevant incidents within ServiceNow by leveraging the Moveworks AI Assistant.. Users can easily search for incidents using the description they provide and specify the starting date for the search.
This guide will help you install this plugin within minutes in Agent Studio. Let’s get started!
# Prerequisites
- Access to Agent Studio
# What are we building?
## Agent Design
This [purple chat](https://developer.moveworks.com/creator-studio/developer-tools/purple-chat/?conversation=%7B%22messages%22%3A%5B%7B%22parts%22%3A%5B%7B%22richText%22%3A%22Hey+find+me+incidents+similar+to+a+user+unable+to+connect+to+the+company+VPN%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22Okay%2C+I+found+a+few+similar+incidents+in+%3Cb%3EServiceNow%3C%2Fb%3E.+I+can+search+for+incidents+from+a+specific+date+as+well.+From+when+would+you+like+to+search%3F%22%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22Since+last+week%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22richText%22%3A%22Searching+ServiceNow+for+incidents+similar+to+%27VPN+connection+issues%27+created+since+last+week...%22%2C%22status%22%3A%22pending%22%7D%5D%7D%2C%7B%22richText%22%3A%22Okay%2C+here+are+the+top+3+matches+from+the+last+week%3A%22%7D%2C%7B%22richText%22%3A%22%3Cul%3E%3Cli%3E%3Cb%3EINC0010023%3C%2Fb%3E%3A+User+in+Finance+department+unable+to+connect+to+VPN+after+recent+network+update.+Raised+by%3A+John+Doe%3C%2Fli%3E%3Cli%3E%3Cb%3EINC0010112%3C%2Fb%3E%3A+Multiple+users+reporting+VPN+connectivity+issues+following+a+patch+deployment.+Raised+by%3A+Alice+Smith%3C%2Fli%3E%3Cli%3E%3Cb%3EINC0010221%3C%2Fb%3E%3A+User+unable+to+connect+to+company+VPN+after+password+reset.+Requires+assistance.+Raised+by%3A+Bob+Johnson%3C%2Fli%3E%3C%2Ful%3E%22%7D%2C%7B%22citations%22%3A%5B%7B%22citationTitle%22%3A%22INC0010023%3A+User+in+Finance+department+unable+to+connect+to+VPN+after+recent+network+update.+Raised+by%3A+John+Doe%22%2C%22connectorName%22%3A%22servicenow%22%7D%5D%7D%2C%7B%22citations%22%3A%5B%7B%22citationTitle%22%3A%22INC0010112%3A+Multiple+users+reporting+VPN+connectivity+issues+following+a+patch+deployment.+Raised+by%3A+Alice+Smith%22%2C%22connectorName%22%3A%22servicenow%22%7D%5D%7D%2C%7B%22citations%22%3A%5B%7B%22citationTitle%22%3A%22INC0010221%3A+User+unable+to+connect+to+company+VPN+after+password+reset.+Requires+assistance.+Raised+by%3A+Bob+Johnson%22%2C%22connectorName%22%3A%22servicenow%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%7D%5D%7D) shows the experience we are going to build.
# Installation Steps
We recommend creating the connector for ServiceNow first, prior to installing this plugin. Please follow the [ServiceNow Connector Guide](https://developer.moveworks.com/creator-studio/resources/connector?id=servicenow) to create the connector.
After you have configured the connector, please refer to our [plugin installation documentation](https://help.moveworks.com/docs/ai-agent-marketplace-installation) for more information on how to install a plugin.