---
availability: VALIDATED
description: A plugin that managers can use to identify all suspended cases assigned
to their group.
name: Find Suspended Cases Assigned To My Group
purple_chat_link: https://marketplace.moveworks.com/purple-chat?conversation=%7B%22messages%22%3A%5B%7B%22parts%22%3A%5B%7B%22richText%22%3A%22I+need+to+identify+all+suspended+cases+assigned+to+my+group.%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22richText%22%3A%22Fetching+the+groups+the+user+belongs+to+in+ServiceNow.%22%2C%22status%22%3A%22pending%22%7D%2C%7B%22richText%22%3A%22%3Cp+xmlns%3D%5C%22http%3A%2F%2Fwww.w3.org%2F1999%2Fxhtml%5C%22%3EFound+the+following+groups+for+the+user%3A%3C%2Fp%3E%3Cul+xmlns%3D%5C%22http%3A%2F%2Fwww.w3.org%2F1999%2Fxhtml%5C%22%3E%3Cli%3EIT+Support+Team%3C%2Fli%3E%3Cli%3ENetwork+Operations%3C%2Fli%3E%3Cli%3ESecurity+Response%3C%2Fli%3E%3C%2Ful%3E%22%2C%22status%22%3A%22success%22%7D%5D%7D%2C%7B%22richText%22%3A%22%3Cp%3EYou%27re+a+member+of+the+following+groups%3A%3C%2Fp%3E%3Col%3E%3Cli%3E%3Cp%3E%3Cstrong%3EIT+Support+Team%3C%2Fstrong%3E%3C%2Fp%3E%3C%2Fli%3E%3Cli%3E%3Cp%3E%3Cstrong%3ENetwork+Operations%3C%2Fstrong%3E%3C%2Fp%3E%3C%2Fli%3E%3Cli%3E%3Cp%3E%3Cstrong%3ESecurity+Response%3C%2Fstrong%3E%3C%2Fp%3E%3C%2Fli%3E%3C%2Fol%3E%3Cp%3EWhich+group+would+you+like+to+see+suspended+cases+for%3F%3C%2Fp%3E%22%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22IT+Support+Team%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22richText%22%3A%22Searching+for+suspended+cases+in+ServiceNow+assigned+to+the+%27IT+Support+Team%27+group.%22%2C%22status%22%3A%22pending%22%7D%2C%7B%22richText%22%3A%22Found+2+suspended+cases.%22%2C%22status%22%3A%22success%22%7D%5D%7D%2C%7B%22richText%22%3A%22%3Cp+xmlns%3D%5C%22http%3A%2F%2Fwww.w3.org%2F1999%2Fxhtml%5C%22%3EHere+are+the+suspended+cases+assigned+to+the+IT+Support+Team%3A%3C%2Fp%3E%3Cul+xmlns%3D%5C%22http%3A%2F%2Fwww.w3.org%2F1999%2Fxhtml%5C%22%3E%3Cli%3E%3Cb%3ECase+ID%3A%3C%2Fb%3E+CS-00123%3Cul%3E%3Cli%3E%3Cb%3ESubject%3A%3C%2Fb%3E+Network+Outage%3C%2Fli%3E%3Cli%3E%3Cb%3EPriority%3A%3C%2Fb%3E+High%3C%2Fli%3E%3Cli%3E%3Cb%3EStatus%3A%3C%2Fb%3E+Suspended%3C%2Fli%3E%3Cli%3E%3Cb%3EAssigned+To%3A%3C%2Fb%3E+John+Doe%3C%2Fli%3E%3C%2Ful%3E%3C%2Fli%3E%3Cli%3E%3Cb%3ECase+ID%3A%3C%2Fb%3E+CS-00124%3Cul%3E%3Cli%3E%3Cb%3ESubject%3A%3C%2Fb%3E+Email+Delivery+Issues%3C%2Fli%3E%3Cli%3E%3Cb%3EPriority%3A%3C%2Fb%3E+Medium%3C%2Fli%3E%3Cli%3E%3Cb%3EStatus%3A%3C%2Fb%3E+Suspended%3C%2Fli%3E%3Cli%3E%3Cb%3EAssigned+To%3A%3C%2Fb%3E+Jane+Smith%3C%2Fli%3E%3C%2Ful%3E%3C%2Fli%3E%3C%2Ful%3E%22%7D%2C%7B%22citations%22%3A%5B%7B%22citationTitle%22%3A%22CS-00123%22%2C%22connectorName%22%3A%22servicenow%22%7D%2C%7B%22citationTitle%22%3A%22CS-00124%22%2C%22connectorName%22%3A%22servicenow%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%7D%5D%7D
solution_tags:
- HR - Other
- HR - Recruiting & Talent
systems:
- servicenow
---