---
availability: BUILT_IN
description: A plugin that lets a user get redirected to talk to a live agent.
name: 'Live Agent: URL Handoff'
purple_chat_link: https://marketplace.moveworks.com/purple-chat?conversation=%7B%22messages%22%3A%5B%7B%22role%22%3A%22user%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3Ehi%21%26nbsp%3B%3C%2Fp%3E%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EHi+Andrew%21+How+can+I+assist+you+today%3F%3C%2Fp%3E%22%7D%5D%7D%2C%7B%22role%22%3A%22user%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3ESpeak+to+live+agent%3C%2Fp%3E%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3ECould+you+please+provide+more+details+about+the+issue+you%27re+experience+so+I+can+connect+you+with+a+live+agent+effectively%3F%3C%2Fp%3E%22%7D%5D%7D%2C%7B%22role%22%3A%22user%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EHave+an+issue+with+SQL+database%26nbsp%3B%3C%2Fp%3E%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EI+understand+you%27re+having+an+issue+with+the+%3Cstrong%3ESQL+database+%3C%2Fstrong%3Eand+would+like+to+speak+with+a+live+agent.+Please+review+the+provided+available+option+to+proceed.%26nbsp%3B%3C%2Fp%3E%22%7D%2C%7B%22buttons%22%3A%5B%7B%22buttonText%22%3A%22Start+agent+chat%22%2C%22style%22%3A%22filled%22%7D%2C%7B%22buttonText%22%3A%22Edit+%2F+Add+details%22%2C%22style%22%3A%22outlined%22%7D%2C%7B%22buttonText%22%3A%22Other+help+options%22%2C%22style%22%3A%22text%22%7D%5D%7D%5D%7D%5D%7D
solution_tags:
- IT
systems:
- servicenow
---