---
availability: IDEA
description: A plugin that allows users to check the current status and details of knowledge articles in ServiceNow.
name: Look Up Status of a Knowledge Article
purple_chat_link: https://marketplace.moveworks.com/purple-chat?conversation=%7B%22startTimestamp%22%3A%2211%3A43+AM%22%2C%22messages%22%3A%5B%7B%22role%22%3A%22user%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22I+need+to+check+the+status+of+a+knowledge+article.%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22Okay%2C+I+can+look+up+a+knowledge+article+for+you.+Please+provide+the+article+number+%28e.g.%2C+KB0010873%29+or+some+keywords+from+its+title.%22%7D%5D%7D%2C%7B%22role%22%3A%22user%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EVPN%3C%2Fp%3E%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22status%22%3A%22success%22%2C%22richText%22%3A%22Searching+knowledge+articles+in+ServiceNow+based+on+keywords+%5C%22VPN%5C%22.%22%7D%5D%7D%2C%7B%22richText%22%3A%22I+found+these+matching+knowledge+articles.+Please+select+the+one+you+want+to+check+by+replying+with+the+number.%22%7D%2C%7B%22richText%22%3A%22%3Col+xmlns%3D%5C%22http%3A%2F%2Fwww.w3.org%2F1999%2Fxhtml%5C%22%3E%3Cli%3E%3Cb%3EKB0010873%3C%2Fb%3E+-+How+to+Fix+VPN+Connection+Problems+on+Mac+OS%3C%2Fli%3E%3Cli%3E%3Cb%3EKB0010551%3C%2Fb%3E+-+Ordering+a+new+VPN+token%3C%2Fli%3E%3C%2Fol%3E%22%7D%5D%7D%2C%7B%22role%22%3A%22user%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%221%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22status%22%3A%22success%22%2C%22richText%22%3A%22Retrieving+details+for+knowledge+article+KB0010873+from+ServiceNow.%22%7D%5D%7D%2C%7B%22richText%22%3A%22Here+are+the+details+for+knowledge+article+%3Cb+xmlns%3D%5C%22http%3A%2F%2Fwww.w3.org%2F1999%2Fxhtml%5C%22%3EKB0010873%3C%2Fb%3E%3A%22%7D%2C%7B%22richText%22%3A%22%3Cul+xmlns%3D%5C%22http%3A%2F%2Fwww.w3.org%2F1999%2Fxhtml%5C%22%3E%3Cli%3E%3Cb%3ETitle%3A%3C%2Fb%3E+How+to+Fix+VPN+Connection+Problems+on+Mac+OS%3C%2Fli%3E%3Cli%3E%3Cb%3EStatus%3A%3C%2Fb%3E+Review%3C%2Fli%3E%3Cli%3E%3Cb%3EKnowledge+Base%3A%3C%2Fb%3E+IT+Support%3C%2Fli%3E%3Cli%3E%3Cb%3EAuthor%3A%3C%2Fb%3E+Jane+Doe%3C%2Fli%3E%3Cli%3E%3Cb%3ELast+Updated%3A%3C%2Fb%3E+September+9%2C+2025%3C%2Fli%3E%3C%2Ful%3E%22%7D%2C%7B%22citations%22%3A%5B%7B%22connectorName%22%3A%22servicenow%22%2C%22citationTitle%22%3A%22KB0010873%22%7D%5D%7D%2C%7B%22richText%22%3A%22The+status+is+%3Cb+xmlns%3D%5C%22http%3A%2F%2Fwww.w3.org%2F1999%2Fxhtml%5C%22%3EReview%3C%2Fb%3E%2C+which+means+the+article+has+been+submitted+and+is+waiting+for+approval+from+a+knowledge+manager.%22%7D%5D%7D%5D%7D
solution_tags:
- IT
- Ticketing
systems:
- servicenow
---