---
availability: IDEA
description: A plugin that notifies a user when they're due for a hardware refresh.
name: Notify on Hardware Refresh
purple_chat_link: https://marketplace.moveworks.com/purple-chat?conversation=%7B%22startTimestamp%22%3A%2211%3A43+AM%22%2C%22messages%22%3A%5B%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EYour+laptop%2C+%3Cb%3EDell+XPS+15+%3C%2Fb%3Eis+due+for+a+hardware+refresh+based+on+our+3-year+policy.%3C%2Fp%3E%22%7D%2C%7B%22richText%22%3A%22%3Cb%3E%3Cp%3EHardware+Refresh+Options%3Cbr%3E%3C%2Fp%3E%3C%2Fb%3E%3Cbr%3E%3Cp%3ESelect+%3Cb%3EView+Hardware+Options%3C%2Fb%3E+to+explore+the+latest+models%2C+%3Cb%3ESchedule+Refresh+Date%3C%2Fb%3E+to+pick+a+convenient+refresh+date%2C+or+choose+%3Cb%3EAsk+Later%3C%2Fb%3E+if+you%27re+not+ready+yet.%3C%2Fp%3E%22%7D%2C%7B%22buttons%22%3A%5B%7B%22style%22%3A%22filled%22%2C%22buttonText%22%3A%22View+Hardware+Options%22%7D%2C%7B%22style%22%3A%22outlined%22%2C%22buttonText%22%3A%22Schedule+Refresh+Date%22%7D%2C%7B%22style%22%3A%22outlined%22%2C%22buttonText%22%3A%22Ask+Later%22%7D%5D%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EHere+are+the+available+models+for+your+refresh%3A%3Cbr%3E%3C%2Fp%3E%22%7D%2C%7B%22richText%22%3A%22%3Cb%3E%3Cp%3EModel+1%3A+Dell+XPS+17+-+High+Performance%3Cbr%3E%3C%2Fp%3E%3C%2Fb%3E%3Cbr%3E%3Cp%3EFeatures%3A+32GB+RAM%2C+1TB+SSD%2C+4K+Display%3Cbr%3EPrice%3A+%242%2C500%3Cbr%3E%3C%2Fp%3E%22%7D%2C%7B%22richText%22%3A%22%3Cb%3E%3Cp%3EModel+2%3A+MacBook+Pro+16+-+For+Designers%3Cbr%3E%3C%2Fp%3E%3C%2Fb%3E%3Cbr%3E%3Cp%3EFeatures%3A+32GB+RAM%2C+1TB+SSD%2C+Retina+Display%3Cbr%3EPrice%3A+%242%2C800%3Cbr%3E%3C%2Fp%3E%22%7D%2C%7B%22richText%22%3A%22%3Cb%3E%3Cp%3EModel+3%3A+Lenovo+ThinkPad+X1+-+Ultra+Portable%3Cbr%3E%3C%2Fp%3E%3C%2Fb%3E%3Cbr%3E%3Cp%3EFeatures%3A+16GB+RAM%2C+512GB+SSD%2C+FHD+Display%3Cbr%3EPrice%3A+%241%2C800%3Cbr%3E%3C%2Fp%3E%22%7D%5D%7D%2C%7B%22role%22%3A%22user%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EModel+2%3Cbr%3E%3C%2Fp%3E%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EYou%27ve+selected+the+%3Cb%3EMacBook+Pro+16+-+For+Designers%3C%2Fb%3E.%3Cbr%3E%3C%2Fp%3E%22%7D%2C%7B%22richText%22%3A%22%3Cb%3E%3Cp%3EPlease+confirm+your+hardware+refresh%3Cbr%3E%3C%2Fp%3E%3C%2Fb%3E%3Cbr%3E%3Cp%3E%3Cb%3ESelected+Model%3A%3C%2Fb%3E+MacBook+Pro+16%3Cbr%3E%3Cb%3EFeatures%3A%3C%2Fb%3E+32GB+RAM%2C+1TB+SSD%2C+Retina+Display%3C%2Fp%3E%22%7D%2C%7B%22buttons%22%3A%5B%7B%22style%22%3A%22filled%22%2C%22buttonText%22%3A%22Confirm+Refresh%22%7D%2C%7B%22style%22%3A%22outlined%22%2C%22buttonText%22%3A%22Choose+Again%22%7D%5D%7D%5D%7D%5D%7D
solution_tags:
- IT
systems:
- servicenow
agent_capabilities:
- Ambient Agent
---