---
availability: IDEA
description: A plugin that groups related incidents under a parent incident for streamlined
management.
name: Assign Related Incidents as Children to a Parent Incident
purple_chat_link: https://marketplace.moveworks.com/purple-chat?conversation=%7B%22startTimestamp%22%3A%2211%3A43+AM%22%2C%22messages%22%3A%5B%7B%22parts%22%3A%5B%7B%22richText%22%3A%22Can+you+group+all+the+recent+email+server+incidents+under+a+parent+ticket%3F%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22Certainly.+To+find+the+relevant+incidents%2C+how+far+back+should+I+look%3F+For+example%2C+%27the+last+2+hours%27%2C+%27since+5+PM+yesterday%27%2C+or+%27in+the+last+3+days%27.%22%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22Find+incidents+from+the+last+6+hours%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22richText%22%3A%22%3Cp%3ESearching+ServiceNow+for+recent+incidents+related+to+%27email+server%27+in+the+last+6+hours.%3C%2Fp%3E%22%2C%22status%22%3A%22success%22%7D%5D%7D%2C%7B%22richText%22%3A%22I+found+5+incidents+created+in+the+last+6+hours+related+to+the+email+server.+Would+you+like+me+to+group+these+under+a+new+parent+incident%3F%22%7D%2C%7B%22citations%22%3A%5B%7B%22citationTitle%22%3A%22INC0054321%3A+Email+not+syncing%22%2C%22connectorName%22%3A%22servicenow%22%7D%2C%7B%22citationTitle%22%3A%22INC0054322%3A+Outlook+connection+error%22%2C%22connectorName%22%3A%22servicenow%22%7D%2C%7B%22citationTitle%22%3A%22INC0054323%3A+Cannot+send%2Freceive+email%22%2C%22connectorName%22%3A%22servicenow%22%7D%2C%7B%22citationTitle%22%3A%22INC0054324%3A+Email+server+down%22%2C%22connectorName%22%3A%22servicenow%22%7D%2C%7B%22citationTitle%22%3A%22INC0054325%3A+Mail+client+unresponsive%22%2C%22connectorName%22%3A%22servicenow%22%7D%5D%7D%2C%7B%22buttons%22%3A%5B%7B%22buttonText%22%3A%22Yes%2C+group+them%22%2C%22style%22%3A%22filled%22%7D%2C%7B%22buttonText%22%3A%22No%2C+don%27t+group%22%2C%22style%22%3A%22outlined%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22Yes%2C+group+them%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22Great.+What+should+the+short+description+%28title%29+of+the+new+parent+incident+be%3F%22%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22Email+Server+Outage%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EOkay%2C+I+will+create+a+new+parent+incident+in+%3Cb%3EServiceNow%3C%2Fb%3E+and+associate+the+5+related+incidents.%3C%2Fp%3E%3Cul%3E%3Cli%3E%3Cb%3EParent+Incident+Description%3A%3C%2Fb%3E+Email+Server+Outage%3C%2Fli%3E%3Cli%3E%3Cb%3EChild+Incidents%3A%3C%2Fb%3E+5+incidents+including+INC0054321%2C+INC0054322%2C+and+INC0054323%3C%2Fli%3E%3C%2Ful%3E%3Cp%3E%3Cb%3EDoes+this+look+correct%3F%3C%2Fb%3E%3C%2Fp%3E%22%7D%2C%7B%22buttons%22%3A%5B%7B%22buttonText%22%3A%22Yes%2C+create+it%22%2C%22style%22%3A%22filled%22%7D%2C%7B%22buttonText%22%3A%22Cancel%22%2C%22style%22%3A%22outlined%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22Yes%2C+create+it%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22richText%22%3A%22Creating+parent+incident+%27Email+Server+Outage%27+in+ServiceNow.%22%2C%22status%22%3A%22success%22%7D%2C%7B%22richText%22%3A%22Associating+5+child+incidents.%22%2C%22status%22%3A%22success%22%7D%5D%7D%2C%7B%22richText%22%3A%22Done.+I%27ve+created+the+parent+incident+and+linked+the+5+child+incidents.%22%7D%2C%7B%22citations%22%3A%5B%7B%22citationTitle%22%3A%22INC0054389%3A+Email+Server+Outage%22%2C%22connectorName%22%3A%22servicenow%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%2C%22showFeedbackTray%22%3Atrue%7D%5D%7D
solution_tags:
- IT
- Ticketing
systems:
- servicenow
---