---
availability: BUILT_IN
description: A plugin which allows a user to retrieve incident ticket information
  by entering the ticket number.
name: Look up Ticket
purple_chat_link: https://marketplace.moveworks.com/purple-chat?conversation=%7B%22startTimestamp%22%3A%2211%3A43+AM%22%2C%22messages%22%3A%5B%7B%22role%22%3A%22user%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EWhat+does+ticket+IT-43233+include%3F%3C%2Fp%3E%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22status%22%3A%22success%22%2C%22richText%22%3A%22%3Cp%3ESearches+ITSM+ticketing+system+for+relevant+information%3C%2Fp%3E%22%7D%5D%7D%2C%7B%22richText%22%3A%22%3Cp%3EThe+ticket+%3Cb%3EIT-43233%3C%2Fb%3E+is+about+requesting+a+smaller+laptop+for+ease+of+transportation.+You+wanted+to+change+your+laptop+from+a+16%5C%22+to+a+14%5C%22+model.+You+had+spoken+to+%3Cb%3EAaron%3C%2Fb%3E+about+this+in+late+June%2C+he+mentioned+that+you+should+submit+a+ticket.+The+priority+of+this+request+was+marked+as+P4+-+General+Inquiry+%7C+No+Business+Impact.+The+ticket+is+currently+in+the+Done+state+and+was+last+updated+on+August+13%2C+2024%2C+at+02%3A51+PM+PDT.%3Cbr%3E%3Cbr%3E______%3Cbr%3E%3Cbr%3EIT-43233%3A+I+need+to+change+my+laptop+from+a+16%5C%22+to+a+14%5C%22.+I+had+spoken+to+Aaron+about+this+in+late+June+and+today+he+mentioned+that+I+should+submit+a+ticket.%3Cbr%3E%3Cb%3EStatus%3C%2Fb%3E%3Cbr%3EResolved%3Cbr%3E%3Cbr%3E%3Cb%3ELast+activity%3C%2Fb%3E%3Cbr%3EAaron%3Cbr%3EHi+Gwen%2C+I+have+it+ready+for+tomorrow%21+I%E2%80%99ll+see+you+then%21%3Cbr%3E%3Cbr%3E%3Cb%3ELast+updated%3C%2Fb%3E%3Cbr%3ETuesday%2C+August+13%2C+2024+-+02%3A51+PM+PDT%3Cbr%3E%3Cbr%3E%3Cb%3ERequested+for%3C%2Fb%3E%3Cbr%3EGwen+%28gwen%40moveworks.ai%29%3Cbr%3E%3Cb%3ECreated+at%3C%2Fb%3E%3Cbr%3EMonday%2C+July+29%2C+2024+-+09%3A43+AM+PDT%3Cbr%3E%3Cbr%3E%3Cb%3EAssignee%3C%2Fb%3E%3Cbr%3EAaron+%28aaron%40moveworks.ai%29%3C%2Fp%3E%22%7D%5D%7D%5D%7D
solution_tags:
- IT
systems:
- servicenow
---