---
availability: BUILT_IN
description: A plugin that lets a user communicate directly with a live agent in chat.
name: 'Live Agent: In-Chat '
purple_chat_link: https://marketplace.moveworks.com/purple-chat?conversation=%7B%22messages%22%3A%5B%7B%22role%22%3A%22user%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3Ehi%21%26nbsp%3B%3C%2Fp%3E%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EHi+Andrew%21+How+can+I+assist+you+today%3F%3C%2Fp%3E%22%7D%5D%7D%2C%7B%22role%22%3A%22user%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3ESpeak+to+live+agent%3C%2Fp%3E%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3ECould+you+please+provide+more+details+about+the+issue+you%27re+experience+so+I+can+connect+you+with+a+live+agent+effectively%3F%3C%2Fp%3E%22%7D%5D%7D%2C%7B%22role%22%3A%22user%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EHave+an+issue+with+SQL+database%26nbsp%3B%3C%2Fp%3E%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EI+understand+you%27re+having+an+issue+with+the+%3Cstrong%3ESQL+database+%3C%2Fstrong%3Eand+would+like+to+speak+with+a+live+agent.+Please+review+the+provided+available+option+to+proceed.%26nbsp%3B%3C%2Fp%3E%22%7D%2C%7B%22buttons%22%3A%5B%7B%22buttonText%22%3A%22Start+agent+chat%22%2C%22style%22%3A%22filled%22%7D%2C%7B%22buttonText%22%3A%22Edit+%2F+Add+details%22%2C%22style%22%3A%22outlined%22%7D%2C%7B%22buttonText%22%3A%22Other+help+options%22%2C%22style%22%3A%22text%22%7D%5D%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3E%3Cbr%3E%3C%2Fp%3E%22%7D%2C%7B%22reasoningSteps%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EConnecting+you+with+a+Live+Agent%3C%2Fp%3E%22%2C%22status%22%3A%22success%22%7D%5D%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EHi+Andrew%2C+could+you+please+send+me+the+error+code+you%27re+seeing+on+the+SQL+database%3F%3C%2Fp%3E%22%7D%5D%7D%5D%2C%22assistantConfig%22%3A%7B%22userName%22%3A%22Assistant%22%2C%22initials%22%3A%22MW%22%2C%22color%22%3A%22%23f6edff%22%2C%22foregroundColor%22%3A%22%237f67be%22%2C%22providedIcon%22%3A%22mw_logo%22%7D%7D
solution_tags:
- IT
systems:
- servicenow
---