---
availability: IDEA
description: A plugin that allows users to see a quick summary of changes/comments/updates
to incidents assigned to an agent group done over a specified time duration.
name: Summarize Work Done by an Agent Group over Time
purple_chat_link: https://marketplace.moveworks.com/purple-chat?conversation=%7B%22startTimestamp%22%3A%2211%3A43+AM%22%2C%22messages%22%3A%5B%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EGive+me+a+summary+of+updates+for+my+group%27s+incidents+in+ServiceNow.%3C%2Fp%3E%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3ECertainly.+For+what+time+period+would+you+like+the+summary%3F+You+can+say+things+like+%3Ci%3Etoday%3C%2Fi%3E%2C+%3Ci%3Ethis+week%3C%2Fi%3E%2C+or+%3Ci%3Ethis+month%3C%2Fi%3E.%3C%2Fp%3E%22%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3Efor+today%3C%2Fp%3E%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22richText%22%3A%22Looking+up+which+ServiceNow+groups+you+belong+to...%22%2C%22status%22%3A%22pending%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22richText%22%3A%22Found+2+groups%3A+%3Cb%3EIT+Support+-+Tier+2%3C%2Fb%3E+and+%3Cb%3EChange+Management%3C%2Fb%3E.%22%2C%22status%22%3A%22success%22%7D%5D%7D%2C%7B%22richText%22%3A%22%3Cp%3EOkay%2C+a+summary+for+today.+I+found+a+few+ServiceNow+groups+you%27re+a+part+of.+Which+one+would+you+like+a+summary+for%3F%3C%2Fp%3E%22%7D%2C%7B%22buttons%22%3A%5B%7B%22buttonText%22%3A%22IT+Support+-+Tier+2%22%2C%22style%22%3A%22filled%22%7D%2C%7B%22buttonText%22%3A%22Change+Management%22%2C%22style%22%3A%22outlined%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EIT+Support+-+Tier+2%3C%2Fp%3E%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22richText%22%3A%22Finding+incidents+for+group+%3Cb%3EIT+Support+-+Tier+2%3C%2Fb%3E...%22%2C%22status%22%3A%22pending%22%7D%2C%7B%22richText%22%3A%22Filtering+for+incidents+updated+today...%22%2C%22status%22%3A%22pending%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22richText%22%3A%22Found+3+incidents+with+updates+today+for+group+%3Cb%3EIT+Support+-+Tier+2%3C%2Fb%3E.%22%2C%22status%22%3A%22success%22%7D%2C%7B%22richText%22%3A%22Summarizing+updates%2C+comments%2C+and+state+changes.%22%2C%22status%22%3A%22success%22%7D%5D%7D%2C%7B%22richText%22%3A%22%3Cp%3EHere+is+a+summary+of+the+updates+for+the+%3Cb%3EIT+Support+-+Tier+2%3C%2Fb%3E+group+for+today%3A%3C%2Fp%3E%3Cul%3E%3Cli%3E%3Cb%3EINC0010049%3C%2Fb%3E%3A+Priority+changed+from+%3Ci%3E3+-+Moderate%3C%2Fi%3E+to+%3Ci%3E2+-+High%3C%2Fi%3E+by+Beth+Anglin.%3C%2Fli%3E%3Cli%3E%3Cb%3EINC0010048%3C%2Fb%3E%3A+John+Doe+added+a+comment%3A+%27Customer+confirmed+the+issue+is+resolved.+Closing+the+incident.%27%3C%2Fli%3E%3Cli%3E%3Cb%3EINC0010045%3C%2Fb%3E%3A+Assigned+to+David+Loo.%3C%2Fli%3E%3C%2Ful%3E%22%7D%2C%7B%22citations%22%3A%5B%7B%22citationTitle%22%3A%22INC0010049%22%2C%22connectorName%22%3A%22servicenow%22%7D%2C%7B%22citationTitle%22%3A%22INC0010048%22%2C%22connectorName%22%3A%22servicenow%22%7D%2C%7B%22citationTitle%22%3A%22INC0010045%22%2C%22connectorName%22%3A%22servicenow%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%7D%5D%7D
systems:
- servicenow
solution_tags:
- IT
- Ticketing
---