---
availability: BUILT_IN
description: A plugin that allows a user to query the status and details of a ticket.
name: Query a Ticket
purple_chat_link: https://marketplace.moveworks.com/purple-chat?conversation=%7B%22startTimestamp%22%3A%2211%3A43+AM%22%2C%22messages%22%3A%5B%7B%22parts%22%3A%5B%7B%22richText%22%3A%22Hey%2C+SolarWinds+Assistant%2C+can+you+check+the+status+of+my+ticket+%2345678%3F%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22Sure%21+Ticket+%3Cb%3E%2345678%3C%2Fb%3E+is+currently+in+%27%3Cb%3EIn+Progress%3C%2Fb%3E%27+status+and+assigned+to+%3Cb%3EJohn+Doe+%28IT+Support%29.%3C%2Fb%3E+The+last+update+was%3A%5Cn%27Working+on+troubleshooting+the+network+issue.+ETA+for+resolution%3A+2+hours.%27%22%7D%5D%2C%22role%22%3A%22assistant%22%7D%5D%7D
solution_tags:
- IT
- Ticketing
systems:
- solarwinds
---