---
availability: BUILT_IN
description: A plugin that lets a designated employee reopen a ticket that was previously
closed.
name: Reopen a Ticket
purple_chat_link: https://marketplace.moveworks.com/purple-chat?conversation=%7B%22startTimestamp%22%3A%2211%3A43+AM%22%2C%22messages%22%3A%5B%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EI+need+to+reopen+ticket+SW-1234.%3C%2Fp%3E%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22richText%22%3A%22%3Cp%3ESearching+Solarwinds+for+closed+ticket+ID+%27SW-1234%27.%3C%2Fp%3E%22%2C%22status%22%3A%22success%22%7D%5D%7D%2C%7B%22richText%22%3A%22I+found+the+following+closed+ticket%3A%22%7D%2C%7B%22richText%22%3A%22%3Cb%3ETicket+SW-1234%3A+Network+outage+in+Chicago%3C%2Fb%3E%3Cbr%3EStatus%3A+Closed%22%7D%2C%7B%22buttons%22%3A%5B%7B%22buttonText%22%3A%22Reopen+this+Ticket%22%2C%22style%22%3A%22filled%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22Okay%2C+I%27ll+reopen+ticket+SW-1234.%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EThe+ticket+%27Network+outage+in+Chicago%27+has+been+reopened.%3C%2Fp%3E%22%7D%2C%7B%22richText%22%3A%22%3Cb%3E%3Cp%3ETicket+Reopened%3C%2Fp%3E%3C%2Fb%3E%3Cbr%3E%3Cp%3E%3Cb%3ETicket%3A%3C%2Fb%3E+Network+outage+in+Chicago%3Cbr%3E%3Cb%3EStatus%3A%3C%2Fb%3E+Reopened%3Cbr%3E%3C%2Fp%3E%22%7D%2C%7B%22citations%22%3A%5B%7B%22citationTitle%22%3A%22SW-1234%22%2C%22connectorName%22%3A%22solarwinds%22%7D%5D%7D%2C%7B%22buttons%22%3A%5B%7B%22buttonText%22%3A%22View+in+Solarwinds%22%2C%22style%22%3A%22filled%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%7D%5D%7D
solution_tags:
- IT
- Ticketing
systems:
- solarwinds
---