---
availability: BUILT_IN
description: A plugin that lets the appropriate individual close a ticket.
name: Resolve a Ticket
purple_chat_link: https://marketplace.moveworks.com/purple-chat?conversation=%7B%22startTimestamp%22%3A%2211%3A43+AM%22%2C%22messages%22%3A%5B%7B%22parts%22%3A%5B%7B%22richText%22%3A%22Hey%2C+my+VPN+issue+is+fixed+now.+Can+you+close+my+ticket+%2378912%3F%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22That%E2%80%99s+great+to+hear%21+I%E2%80%99ll+mark+%3Cb%3ETicket+%2378912%3C%2Fb%3E+as+%27Resolved.%27+Before+closing%2C+would+you+like+to+add+a+resolution+note%3F%22%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22Yes%2C+the+issue+was+resolved+after+updating+the+VPN+client.%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EI%E2%80%99ve+updated+the+ticket+with+your+resolution+note+and+marked+it+as+%3Cstrong%3EResolved.%3C%2Fstrong%3E%26nbsp%3B%3C%2Fp%3E%22%7D%5D%2C%22role%22%3A%22assistant%22%7D%5D%7D
solution_tags:
- IT
- Ticketing
systems:
- solarwinds
---