solarwinds-ticket-updates implementation guide

---
availability: BUILT_IN
description: A plugin that lets concerned employees to receive relevant communications
  about a ticket.
name: Receive Ticket Updates
purple_chat_link: https://marketplace.moveworks.com/purple-chat?conversation=%7B%22startTimestamp%22%3A%2211%3A43+AM%22%2C%22messages%22%3A%5B%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EAlert+update+for+SolarWinds+Alert+ID+456%3A+%27High+CPU+Utilization+on+ServerX%27%3C%2Fp%3E%22%7D%2C%7B%22richText%22%3A%22%3Cb%3E%3Cp%3ENew+Status%3A+Acknowledged%3C%2Fp%3E%3C%2Fb%3E%3Cbr%3E%3Cp%3E%3Cb%3EUpdated+by%3A%3C%2Fb%3E+David+Lee%3Cbr%3E%3Cb%3EComment%3A%3C%2Fb%3E+Acknowledged+alert.+Investigating+the+cause+of+high+CPU.%3C%2Fp%3E%22%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3ENew+comment+on+SolarWinds+Alert+ID+456%3A+%27High+CPU+Utilization+on+ServerX%27%3C%2Fp%3E%22%7D%2C%7B%22richText%22%3A%22%3Cb%3E%3Cp%3EComment+Details%3C%2Fp%3E%3C%2Fb%3E%3Cbr%3E%3Cp%3E%3Cb%3EComment+by%3A%3C%2Fb%3E+Sarah+Chen%3Cbr%3E%3Cb%3EComment%3A%3C%2Fb%3E+Identified+a+runaway+process+causing+the+high+CPU.+Restarting+service.%3C%2Fp%3E%22%7D%5D%2C%22role%22%3A%22assistant%22%7D%5D%7D
solution_tags:
- IT
- Ticketing
systems:
- solarwinds
---