---
availability: BUILT_IN
description: A plugin that lets a user add a comment to a ticket to keep the status
of it up-to-date.
name: Update Ticket with Comments
purple_chat_link: https://marketplace.moveworks.com/purple-chat?conversation=%7B%22startTimestamp%22%3A%2211%3A43%2BAM%22%2C%22messages%22%3A%5B%7B%22parts%22%3A%5B%7B%22richText%22%3A%22can+you+add+a+comment+to+my+ticket+%2378912%3F%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22Sure%21+What+would+you+like+to+add%3F%22%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22I+tried+restarting+my+laptop%2C+but+the+VPN+issue+still+persists.%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22I%E2%80%99ve+added+your+comment+to+Ticket+%22%7D%2C%7B%22citations%22%3A%5B%7B%22citationTitle%22%3A%22%2378912%22%2C%22connectorName%22%3A%22solarwinds%22%7D%5D%7D%2C%7B%22richText%22%3A%22%3A%5Cn%27User+restarted+their+laptop%2C+but+the+VPN+issue+persists.%27%22%7D%5D%2C%22role%22%3A%22assistant%22%7D%5D%7D
solution_tags:
- IT
- Ticketing
systems:
- solarwinds
---