---
availability: BUILT_IN
description: A plugin that lets a user add a comment to a ticket to keep the status
  of it up-to-date.
name: Add Comment to Ticket
purple_chat_link: https://marketplace.moveworks.com/purple-chat?conversation=%7B%22startTimestamp%22%3A%2211%3A43%2BAM%22%2C%22messages%22%3A%5B%7B%22role%22%3A%22user%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EI+need+to+add+a+comment+to+IT-48469%3C%2Fp%3E%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22status%22%3A%22success%22%2C%22richText%22%3A%22%3Cp%3EWorking+on%3A+%5C%22Add+a+comment+to+IT-48469%5C%22%3C%2Fp%3E%22%7D%2C%7B%22status%22%3A%22success%22%2C%22richText%22%3A%22%3Cp%3EPreparing+to+%3Cstrong%3Eadd+comments%3C%2Fstrong%3E+to+ticket+%5C%22IT-48469%5C%22%3C%2Fp%3E%22%7D%5D%7D%2C%7B%22richText%22%3A%22%3Cp%3EIt+seems+that+I+need+a+comment+to+add+to+%3Cstrong%3EIT-48469%3C%2Fstrong%3E%2C+but+none+was+provided.%3Cbr%3E%5Cn%3C%2Fp%3E%5Cn%3Cp%3E%3Cstrong%3EPlease+provide+the+comment+you+would+like+to+add+to+the+ticket.%3C%2Fstrong%3E%3C%2Fp%3E%22%7D%2C%7B%22citations%22%3A%5B%7B%22connectorName%22%3A%22jira%22%2C%22citationTitle%22%3A%22IT-48469%22%7D%5D%7D%5D%7D%2C%7B%22role%22%3A%22user%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3ECould+I+get+this+laptop+expedited%3F+I+am+going+on+a+trip+on+Friday+and+would+like+to+work+during+my+travel.%3C%2Fp%3E%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EWorking+on%3A+%5C%22Request+to+expedite+laptop+for+trip+on+Friday%5C%22%3C%2Fp%3E%22%2C%22status%22%3A%22success%22%7D%2C%7B%22richText%22%3A%22%3Cp%3EPreparing+to+%3Cstrong%3Eadd+comments%3C%2Fstrong%3E+to+ticket+%5C%22IT-48469%5C%22%3C%2Fp%3E%22%2C%22status%22%3A%22success%22%7D%5D%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EI+can+help+you+add+the+following+comment+to+IT-48469%3C%2Fp%3E%5Cn%3Cp%3E%3Cbr%3E%3C%2Fp%3E%5Cn%3Cp%3E%3Cstrong%3EComment%3A%3C%2Fstrong%3E+Could+I+get+this+laptop+expedited%3F+I+am+going+on+a+trip+on+Friday+and+would+like+to+work+during+my+travel.%3C%2Fp%3E%5Cn%3Cp%3E%3Cbr%3E%3C%2Fp%3E%5Cn%3Cp%3E%3Cstrong%3EPlease+confirm+that+the+details+are+correct+so+I+can+proceed+with+adding+the+comment.%3C%2Fstrong%3E%3C%2Fp%3E%22%7D%2C%7B%22buttons%22%3A%5B%7B%22style%22%3A%22filled%22%2C%22buttonText%22%3A%22Submit%22%7D%2C%7B%22style%22%3A%22outlined%22%2C%22buttonText%22%3A%22Edit+Request%22%7D%2C%7B%22style%22%3A%22outlined%22%2C%22buttonText%22%3A%22Cancel%22%7D%5D%7D%5D%7D%2C%7B%22role%22%3A%22user%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3ELooks+good.%3C%2Fp%3E%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EGreat%2C+I%27ve+added+your+comment+to+%3Cstrong%3EIT-48469%3C%2Fstrong%3E%3C%2Fp%3E%22%7D%2C%7B%22citations%22%3A%5B%7B%22connectorName%22%3A%22jira%22%2C%22citationTitle%22%3A%22IT-48469%22%7D%5D%7D%5D%7D%5D%7D
solution_tags:
- Ticketing
systems:
- sysaid
---