---
availability: BUILT_IN
description: A plugin which allows a user to retrieve incident ticket information
by entering the ticket number.
name: Query a Ticket
purple_chat_link: https://marketplace.moveworks.com/purple-chat?conversation=%7B%22startTimestamp%22%3A%2211%3A43%2BAM%22%2C%22messages%22%3A%5B%7B%22role%22%3A%22user%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3ECan+you+get+me+the+details+for+ticket+IT-59850%3F%3C%2Fp%3E%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EWorking+on%3A+%E2%80%9CDetails+for+IT-59580%E2%80%9D%3C%2Fp%3E%22%2C%22status%22%3A%22success%22%7D%2C%7B%22richText%22%3A%22%3Cp%3ERetrieving+ticket+information+for+%E2%80%9CIT-59580%5C%22%3C%2Fp%3E%22%2C%22status%22%3A%22success%22%7D%2C%7B%22richText%22%3A%22%3Cp%3E%3Cem%3ESummarizing+based+on+%3C%2Fem%3E%3Cstrong%3E1%3C%2Fstrong%3E%3Cem%3E+top+resource%3C%2Fem%3E%3C%2Fp%3E%22%2C%22status%22%3A%22success%22%7D%5D%7D%5D%2C%22showFeedbackTray%22%3Afalse%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3E%3Ca+href%3D%5C%22google.com%5C%22%3E%3Cstrong%3EIT-59580%3A%3C%2Fstrong%3E%3C%2Fa%3E%3Cstrong%3E+I+want+to+ask+about+a+Laptop+replacement%3C%2Fstrong%3E%3Cbr%3E%5Cn%3Cbr%3E%5Cn%3Cstrong%3EStatus%3A+%3C%2Fstrong%3EIn+Progress%3Cbr%3E%5Cn%3Cbr%3E%5Cn%3Cstrong%3ELast+Activity%3A+%3C%2Fstrong%3ELucas+R+said%3A+Pending+approval+from+IT%3Cbr%3E%5Cn%3Cbr%3E%5Cn%3Cstrong%3ERequested+for%3A+%3C%2Fstrong%3EYatin+A%3Cstrong%3E%3Cbr%3E%5Cn%3Cbr%3E%5CnCreated+at%3A+%3C%2Fstrong%3EFriday%2C+February+10%2C+2025+-+5%3A38AM+PST%3Cbr%3E%5Cn%3Cbr%3E%5Cn%3Cstrong%3EAssignee%3A+%3C%2Fstrong%3EAjay+M%3Cbr%3E%5Cn%3C%2Fp%3E%22%7D%2C%7B%22richText%22%3A%22%3Cp%3EYou+can+%3Cstrong%3Eadd+comments+or+attachments%3C%2Fstrong%3E+related+to+%3Cstrong%3EIT-59580%3C%2Fstrong%3E.%3C%2Fp%3E%22%7D%2C%7B%22buttons%22%3A%5B%7B%22buttonText%22%3A%22Add+comment%22%7D%2C%7B%22buttonText%22%3A%22Close+issue%22%7D%2C%7B%22buttonText%22%3A%22%E2%9C%94%EF%B8%8F+Got+it%2C+thanks%22%7D%5D%7D%2C%7B%22citations%22%3A%5B%7B%22connectorName%22%3A%22servicenow%22%2C%22citationTitle%22%3A%22IT-59580%22%7D%5D%7D%5D%7D%5D%7D
solution_tags:
- Ticketing
systems:
- sysaid
---