---
availability: BUILT_IN
description: A plugin that lets a designated employee reopen a ticket that was previously
  closed.
name: Reopen Ticket
purple_chat_link: https://marketplace.moveworks.com/purple-chat?conversation=%7B%22startTimestamp%22%3A%2211%3A43+AM%22%2C%22messages%22%3A%5B%7B%22role%22%3A%22user%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22I+need+to+reopen+the+ticket+about+the+server+upgrade.%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22status%22%3A%22success%22%2C%22richText%22%3A%22%3Cp%3EWorking+on%3A+%5C%22Reopen+the+ticket+about+the+server+upgrade%5C%22%3C%2Fp%3E%22%7D%2C%7B%22richText%22%3A%22%3Cp%3EPreparing+to+%3Cstrong%3Ereopen+ticket%3C%2Fstrong%3E+%5C%22server+upgrade%5C%22%3C%2Fp%3E%22%2C%22status%22%3A%22success%22%7D%5D%7D%2C%7B%22richText%22%3A%22%3Cp%3ETo+proceed+with+reopening+the+ticket+about+the+%3Cstrong%3Eserver+upgrade%3C%2Fstrong%3E%2C+I+need+your+confirmation+on+the+following+details%3A%3C%2Fp%3E%5Cn%3Cp%3E-+%3Cstrong%3ETicket+Description%3C%2Fstrong%3E%3A+%5C%22I%27m+running+into+a+strange+issue+with+a+server+upgrade.%5C%22%3Cbr%3E%5Cn-+%3Cstrong%3EComment%3C%2Fstrong%3E%3A+%5C%22I+need+to+reopen+the+ticket+about+the+server+upgrade.%5C%22%3Cbr%3E%5Cn%3Cbr%3E%5Cn%3Cstrong%3EPlease+confirm+if+these+details+are+correct+so+I+can+proceed+with+reopening+the+ticket.%3C%2Fstrong%3E%3C%2Fp%3E%22%7D%2C%7B%22buttons%22%3A%5B%7B%22buttonText%22%3A%22Yes%22%7D%2C%7B%22buttonText%22%3A%22Edit+Request%22%7D%2C%7B%22buttonText%22%3A%22No%22%7D%5D%7D%2C%7B%22citations%22%3A%5B%7B%22connectorName%22%3A%22servicenow%22%2C%22citationTitle%22%3A%22INC00134256%22%7D%5D%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22richText%22%3A%22%3Cp%3E%26nbsp%3BPreparing+to+%3Cstrong%3Ereopen+ticket%3C%2Fstrong%3E+%5C%22INC00134256%5C%22%3C%2Fp%3E%22%2C%22status%22%3A%22success%22%7D%5D%7D%2C%7B%22richText%22%3A%22%3Cp%3EReopening+your+ticket+about+the+%3Cstrong%3ESQL+database%3C%2Fstrong%3E...+The+process+is+still+ongoing%2C+and+the+status+is+currently+%3Cstrong%3EPENDING%3C%2Fstrong%3E.%3C%2Fp%3E%5Cn%3Cp%3E%3Cbr%3E%3C%2Fp%3E%5Cn%3Cp%3EIf+you+need+any+further+assistance+or+have+additional+requests%2C+feel+free+to+let+me+know%21%3C%2Fp%3E%22%7D%2C%7B%22citations%22%3A%5B%7B%22connectorName%22%3A%22servicenow%22%2C%22citationTitle%22%3A%22INC00134256%22%7D%5D%7D%5D%7D%5D%7D
solution_tags:
- Ticketing
systems:
- sysaid
---