---
availability: BUILT_IN
description: A plugin that lets a user get redirected to talk to a live agent.
name: 'Live Chat: API Handoff'
purple_chat_link: https://marketplace.moveworks.com/purple-chat?conversation=%7B%22messages%22%3A%5B%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EI%27d+like+to+speak+to+a+live+agent%3C%2Fp%3E%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3ECould+you+please+provide+more+details+about+the+issue+you%27re+experiencing+so+I+can+connect+you+with+a+live+agent+effectively%3F%3C%2Fp%3E%22%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EI%27m+running+into+a+strange+issue+with+a+SQL+database+that+I%27m+using.%3C%2Fp%3E%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EDetermining+appropriate+live+agent+queue%3C%2Fp%3E%22%2C%22status%22%3A%22success%22%7D%5D%7D%2C%7B%22richText%22%3A%22%3Cp%3EI+understand+you%27re+having+an+issue+with+your+%3Cb%3ESQL+Database%3C%2Fb%3E+and+would+like+to+speak+with+a+live+agent.+To+help+me+route+you+to+the+right+expert%2C+can+you+tell+me+which+database+you%27re+using%3F%3C%2Fp%3E%22%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EIt%27s+an+Azure+SQL+Database.%3C%2Fp%3E%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EFinding+Azure+SQL+Database+experts...%3C%2Fp%3E%22%2C%22status%22%3A%22success%22%7D%5D%7D%2C%7B%22richText%22%3A%22%3Cp%3EOkay%2C+I%27m+connecting+you+with+an+Azure+SQL+Database+expert.+Please+review+the+options+below+to+proceed.%3C%2Fp%3E%22%7D%2C%7B%22buttons%22%3A%5B%7B%22buttonText%22%3A%22Start+agent+chat%22%2C%22style%22%3A%22filled%22%7D%2C%7B%22buttonText%22%3A%22Edit+%2F+Add+details%22%2C%22style%22%3A%22outlined%22%7D%2C%7B%22buttonText%22%3A%22Other+help+options%22%2C%22style%22%3A%22outlined%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3E%3Cem%3EClicks+%5C%22Start+agent+chat%5C%22+button%3C%2Fem%3E%3C%2Fp%3E%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22richText%22%3A%22%3Cp%3ERedirecting+to+%3Ci%3EVayusphere+Bot.....%3C%2Fi%3E%3C%2Fp%3E%22%2C%22status%22%3A%22success%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%7D%5D%7D
systems:
- vayusphere
solution_tags:
- Support
---