---
availability: BUILT_IN
description: A plugin that lets the appropriate individual close a ticket.
name: Resolve a Ticket
purple_chat_link: https://marketplace.moveworks.com/purple-chat?conversation=%7B%22startTimestamp%22%3A%2211%3A43+AM%22%2C%22messages%22%3A%5B%7B%22role%22%3A%22user%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22I+want+to+close+the+ticket+about+the+server+upgrade.%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22richText%22%3A%22%3Cp%3E%3Cem%3EWorking+on%3A+%5C%22Close+ticket+about+server+upgrade%5C%22%26nbsp%3B%3C%2Fem%3E%3C%2Fp%3E%22%2C%22status%22%3A%22success%22%7D%2C%7B%22richText%22%3A%22%3Cp%3E%3Cem%3EPreparing+to+%3C%2Fem%3E%3Cstrong%3Eresolve+ticket%3C%2Fstrong%3E%3Cem%3E+%5C%22server+upgrade%5C%22%26nbsp%3B%3C%2Fem%3E%3C%2Fp%3E%22%2C%22status%22%3A%22success%22%7D%2C%7B%22richText%22%3A%22%3Cp%3E%3Cem%3EPreparing+to+%3C%2Fem%3E%3Cstrong%3Eresolve+ticket%3C%2Fstrong%3E%3Cem%3E+%5C%22INC1203292%5C%22%26nbsp%3B%3C%2Fem%3E%3C%2Fp%3E%22%2C%22status%22%3A%22success%22%7D%2C%7B%22richText%22%3A%22%3Cp%3E%3Cem%3ESummarizing+based+on+%3C%2Fem%3E%3Cstrong%3E1%3C%2Fstrong%3E%3Cem%3E+top+resource%3C%2Fem%3E%3C%2Fp%3E%22%2C%22status%22%3A%22success%22%7D%5D%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EI+found+a+ticket+that+matches+your+request+to+close%3A%3Cbr%3E%5Cn-+%3Cstrong%3ETicket+ID%3C%2Fstrong%3E%3A+INC1203292%3Cbr%3E%5Cn-+%3Cstrong%3EDescription%3C%2Fstrong%3E%3A+Update+the+serve%27s+memory.%3C%2Fp%3E%5Cn%3Cp%3E%3Cbr%3E%3C%2Fp%3E%5Cn%3Cp%3E%3Cstrong%3EPlease+confirm+if+you+would+like+to+proceed+with+closing+this+ticket.%3C%2Fstrong%3E%3C%2Fp%3E%22%7D%2C%7B%22richText%22%3A%22%3Cp%3E%3Cstrong%3EConfirm%3C%2Fstrong%3E+to+proceed+with+%3Cstrong%3Eclosing+Ticket+ID+INC1203292%3C%2Fstrong%3E.%3Cbr%3E%5Cn%3C%2Fp%3E%22%7D%2C%7B%22buttons%22%3A%5B%7B%22buttonText%22%3A%22Yes%22%7D%2C%7B%22buttonText%22%3A%22Cancel%22%7D%5D%7D%5D%7D%2C%7B%22role%22%3A%22user%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EYes%21+I%27ll+close%3C%2Fp%3E%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EResolving+%3Cstrong%3EINC1203292%3C%2Fstrong%3E%3Ca+href%3D%5C%22google.com%5C%22%3E%3Cstrong%3E+%3C%2Fstrong%3E%3C%2Fa%3E...%3C%2Fp%3E%22%2C%22status%22%3A%22success%22%7D%5D%7D%2C%7B%22richText%22%3A%22%3Cp%3EThe+ticket+%3Cstrong%3EINC1203292%E2%81%BD%C2%B9%3C%2Fstrong%3E+has+been+successfully+resolved%21%3C%2Fp%3E%5Cn%3Cp%3E%3Cbr%3E%5CnIf+you+need+any+further+assistance+or+have+other+tickets+to+manage%2C+just+let+me+know%21%3C%2Fp%3E%22%7D%2C%7B%22citations%22%3A%5B%7B%22connectorName%22%3A%22wolken%22%2C%22citationTitle%22%3A%22INC1203292%22%7D%5D%7D%5D%7D%5D%7D
solution_tags:
- IT
systems:
- wolken
---