---
availability: BUILT_IN
description: A plugin that lets a user add a comment to a ticket to keep the status
of it up-to-date.
name: Add Comment to Ticket
purple_chat_link: https://marketplace.moveworks.com/purple-chat?conversation=%7B%22startTimestamp%22%3A%2211%3A43%2BAM%22%2C%22messages%22%3A%5B%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EI+need+to+add+a+comment+to+HR+ticket+HRS-456+with+details+about+the+employee%27s+leave.%3C%2Fp%3E%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22richText%22%3A%22%3Cp%3ESearches+Workday+for+ticket+HRS-456%3C%2Fp%3E%22%2C%22status%22%3A%22success%22%7D%5D%7D%2C%7B%22richText%22%3A%22I+found+ticket+HRS-456.+What+comment+would+you+like+to+add%3F%22%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22Employee+has+provided+the+necessary+documentation.+Leave+approved.%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EGot+it%2C+you+want+to+add+the+following+comment+to+ticket+%3Cb%3EHRS-456%3C%2Fb%3E%3A%3Cbr%3E%3C%2Fp%3E%22%7D%2C%7B%22richText%22%3A%22%3Cb%3EComment+Details%3C%2Fb%3E%3Cbr%3E%3Cp%3E%3Cb%3ETicket%3A%3C%2Fb%3E+HRS-456%3Cbr%3E%3Cb%3EComment%3A%3C%2Fb%3E+Employee+has+provided+the+necessary+documentation.+Leave+approved.%3C%2Fp%3E%22%7D%2C%7B%22buttons%22%3A%5B%7B%22buttonText%22%3A%22Add+Comment%22%2C%22style%22%3A%22filled%22%7D%2C%7B%22buttonText%22%3A%22Edit+Comment%22%2C%22style%22%3A%22outlined%22%7D%2C%7B%22buttonText%22%3A%22Cancel%22%2C%22style%22%3A%22outlined%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%7D%5D%7D
solution_tags:
- HR - Other
- Ticketing
systems:
- workday
---