---
availability: INSTALLABLE
description: Enables managers to review, gather context, and act on pending PTO requests using natural language. This plugin functions as the fulfillment engine for PTO notifications.
installation_asset_uuid: 2a206727-f2ee-4df3-82b8-3c6add807b1b
name: Approve or Reject PTO
purple_chat_link: https://marketplace.moveworks.com/purple-chat?conversation=%7B%22messages%22%3A%5B%7B%22role%22%3A%22user%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EShow+me+my+team%27s+pending+PTO+requests.%3C%2Fp%3E%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22status%22%3A%22success%22%2C%22richText%22%3A%22Fetching+pending+time-off+requests+for+your+direct+reports+from+%3Cb%3EWorkday%3C%2Fb%3E...%22%2C%22connectorName%22%3A%22workday%22%7D%5D%7D%2C%7B%22richText%22%3A%22%3Cp%3EI+found+5+pending+PTO+requests+in+%3Cstrong%3EWorkday%3C%2Fstrong%3E%3A%3C%2Fp%3E%3Cul%3E%3Cli%3E%3Cstrong%3EPTO-441%3C%2Fstrong%3E%3A+Sarah+Miller+%7C+Vacation+%7C+June+10-12+%7C+%3Ci%3EFamily+trip%3C%2Fi%3E%3C%2Fli%3E%3Cli%3E%3Cstrong%3EPTO-442%3C%2Fstrong%3E%3A+Jordan+Smith+%7C+Vacation+%7C+June+15-16+%7C+%3Ci%3EWedding%3C%2Fi%3E%3C%2Fli%3E%3Cli%3E%3Cstrong%3EPTO-443%3C%2Fstrong%3E%3A+Casey+Vang+%7C+Sick+Leave+%7C+June+5+%7C+%3Ci%3EDoctor+appt%3C%2Fi%3E%3C%2Fli%3E%3Cli%3E%3Cstrong%3EPTO-444%3C%2Fstrong%3E%3A+Taylor+Reed+%7C+Personal+%7C+June+20+%7C+%3Ci%3EMoving+day%3C%2Fi%3E%3C%2Fli%3E%3Cli%3E%3Cstrong%3EPTO-445%3C%2Fstrong%3E%3A+Alex+Rivera+%7C+Vacation+%7C+June+15-18+%7C+%3Ci%3ECamping%3C%2Fi%3E%3C%2Fli%3E%3C%2Ful%3E%22%7D%5D%7D%2C%7B%22role%22%3A%22user%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EApprove+the+request+for+Jordan.%3C%2Fp%3E%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22status%22%3A%22success%22%2C%22richText%22%3A%22Finding+request+details+for+Jordan+Smith...%22%2C%22connectorName%22%3A%22workday%22%7D%5D%7D%2C%7B%22richText%22%3A%22%3Cp%3EAre+you+sure+you+want+to+approve+%3Cstrong%3EJordan+Smith%27s%3C%2Fstrong%3E+request+%28PTO-442%29+for+June+15-16%3F%3C%2Fp%3E%22%7D%2C%7B%22buttons%22%3A%5B%7B%22buttonText%22%3A%22Yes%22%2C%22style%22%3A%22filled%22%7D%2C%7B%22buttonText%22%3A%22Cancel%22%2C%22style%22%3A%22outlined%22%7D%5D%7D%5D%7D%2C%7B%22role%22%3A%22user%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22Yes%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22status%22%3A%22success%22%2C%22richText%22%3A%22Processing+approval+for+PTO-442+in+%3Cb%3EWorkday%3C%2Fb%3E...%22%2C%22connectorName%22%3A%22workday%22%7D%5D%7D%2C%7B%22richText%22%3A%22%3Cp%3EDone%21+I%27ve+approved+the+vacation+request+for+Jordan+Smith.%3C%2Fp%3E%22%7D%2C%7B%22citations%22%3A%5B%7B%22connectorName%22%3A%22workday%22%2C%22citationTitle%22%3A%22Jordan+Smith+%28PTO-442%29%22%7D%5D%7D%5D%7D%2C%7B%22role%22%3A%22user%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22Reject+the+request+for+Alex+Rivera+%28PTO-445%29+because+someone+else+is+already+out+then+and+we+need+to+maintain+coverage.%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22status%22%3A%22success%22%2C%22richText%22%3A%22Preparing+rejection+for+Alex+Rivera...%22%2C%22connectorName%22%3A%22workday%22%7D%5D%7D%2C%7B%22richText%22%3A%22%3Cp%3EI%27m+ready+to+reject+Alex+Rivera%27s+PTO+request+%28PTO-445%29+for+%3Cstrong%3EJune+15-18%3C%2Fstrong%3E.%3C%2Fp%3E%3Cp%3E%3Cstrong%3ERejection+Comment%3A%3C%2Fstrong%3E+A+team+member+is+already+on+PTO+that+day+and+we+need+to+maintain+coverage.%3C%2Fp%3E%3Cp%3EConfirm+rejection%3F%3C%2Fp%3E%22%7D%2C%7B%22buttons%22%3A%5B%7B%22buttonText%22%3A%22Yes%22%2C%22style%22%3A%22filled%22%7D%2C%7B%22buttonText%22%3A%22Cancel%22%2C%22style%22%3A%22outlined%22%7D%5D%7D%5D%7D%2C%7B%22role%22%3A%22user%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22Yes%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22status%22%3A%22success%22%2C%22richText%22%3A%22Submitting+rejection+to+%3Cb%3EWorkday%3C%2Fb%3E...%22%2C%22connectorName%22%3A%22workday%22%7D%5D%7D%2C%7B%22richText%22%3A%22%3Cp%3EI%27ve+successfully+rejected+the+request+for+Alex+Rivera.%3C%2Fp%3E%22%7D%2C%7B%22citations%22%3A%5B%7B%22connectorName%22%3A%22workday%22%2C%22citationTitle%22%3A%22Alex+Rivera+%28PTO-445%29%22%7D%5D%7D%5D%7D%5D%7D
solution_tags:
- Approvals
- HR - Other
- HR - Time & Absence
systems:
- workday
---
# Description
The **“Approve or Reject PTO Request”** plugin enables managers to instantly approve or reject PTO requests in Workday through the **Moveworks AI Assistant**, eliminating HR portal friction and ensuring time-off records stay accurate in real time.
# User Experience Preview
Please refer to the following [**Purple Chat**](https://marketplace.moveworks.com/purple-chat?conversation=%7B%22messages%22%3A%5B%7B%22role%22%3A%22user%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EShow+me+my+team%27s+pending+PTO+requests.%3C%2Fp%3E%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22status%22%3A%22success%22%2C%22richText%22%3A%22Fetching+pending+time-off+requests+for+your+direct+reports+from+%3Cb%3EWorkday%3C%2Fb%3E...%22%2C%22connectorName%22%3A%22workday%22%7D%5D%7D%2C%7B%22richText%22%3A%22%3Cp%3EI+found+5+pending+PTO+requests+in+%3Cstrong%3EWorkday%3C%2Fstrong%3E%3A%3C%2Fp%3E%3Cul%3E%3Cli%3E%3Cstrong%3EPTO-441%3C%2Fstrong%3E%3A+Sarah+Miller+%7C+Vacation+%7C+June+10-12+%7C+%3Ci%3EFamily+trip%3C%2Fi%3E%3C%2Fli%3E%3Cli%3E%3Cstrong%3EPTO-442%3C%2Fstrong%3E%3A+Jordan+Smith+%7C+Vacation+%7C+June+15-16+%7C+%3Ci%3EWedding%3C%2Fi%3E%3C%2Fli%3E%3Cli%3E%3Cstrong%3EPTO-443%3C%2Fstrong%3E%3A+Casey+Vang+%7C+Sick+Leave+%7C+June+5+%7C+%3Ci%3EDoctor+appt%3C%2Fi%3E%3C%2Fli%3E%3Cli%3E%3Cstrong%3EPTO-444%3C%2Fstrong%3E%3A+Taylor+Reed+%7C+Personal+%7C+June+20+%7C+%3Ci%3EMoving+day%3C%2Fi%3E%3C%2Fli%3E%3Cli%3E%3Cstrong%3EPTO-445%3C%2Fstrong%3E%3A+Alex+Rivera+%7C+Vacation+%7C+June+15-18+%7C+%3Ci%3ECamping%3C%2Fi%3E%3C%2Fli%3E%3C%2Ful%3E%22%7D%5D%7D%2C%7B%22role%22%3A%22user%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EApprove+the+request+for+Jordan.%3C%2Fp%3E%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22status%22%3A%22success%22%2C%22richText%22%3A%22Finding+request+details+for+Jordan+Smith...%22%2C%22connectorName%22%3A%22workday%22%7D%5D%7D%2C%7B%22richText%22%3A%22%3Cp%3EAre+you+sure+you+want+to+approve+%3Cstrong%3EJordan+Smith%27s%3C%2Fstrong%3E+request+%28PTO-442%29+for+June+15-16%3F%3C%2Fp%3E%22%7D%2C%7B%22buttons%22%3A%5B%7B%22buttonText%22%3A%22Yes%22%2C%22style%22%3A%22filled%22%7D%2C%7B%22buttonText%22%3A%22Cancel%22%2C%22style%22%3A%22outlined%22%7D%5D%7D%5D%7D%2C%7B%22role%22%3A%22user%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22Yes%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22status%22%3A%22success%22%2C%22richText%22%3A%22Processing+approval+for+PTO-442+in+%3Cb%3EWorkday%3C%2Fb%3E...%22%2C%22connectorName%22%3A%22workday%22%7D%5D%7D%2C%7B%22richText%22%3A%22%3Cp%3EDone%21+I%27ve+approved+the+vacation+request+for+Jordan+Smith.%3C%2Fp%3E%22%7D%2C%7B%22citations%22%3A%5B%7B%22connectorName%22%3A%22workday%22%2C%22citationTitle%22%3A%22Jordan+Smith+%28PTO-442%29%22%7D%5D%7D%5D%7D%2C%7B%22role%22%3A%22user%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22Reject+the+request+for+Alex+Rivera+%28PTO-445%29+because+someone+else+is+already+out+then+and+we+need+to+maintain+coverage.%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22status%22%3A%22success%22%2C%22richText%22%3A%22Preparing+rejection+for+Alex+Rivera...%22%2C%22connectorName%22%3A%22workday%22%7D%5D%7D%2C%7B%22richText%22%3A%22%3Cp%3EI%27m+ready+to+reject+Alex+Rivera%27s+PTO+request+%28PTO-445%29+for+%3Cstrong%3EJune+15-18%3C%2Fstrong%3E.%3C%2Fp%3E%3Cp%3E%3Cstrong%3ERejection+Comment%3A%3C%2Fstrong%3E+A+team+member+is+already+on+PTO+that+day+and+we+need+to+maintain+coverage.%3C%2Fp%3E%3Cp%3EConfirm+rejection%3F%3C%2Fp%3E%22%7D%2C%7B%22buttons%22%3A%5B%7B%22buttonText%22%3A%22Yes%22%2C%22style%22%3A%22filled%22%7D%2C%7B%22buttonText%22%3A%22Cancel%22%2C%22style%22%3A%22outlined%22%7D%5D%7D%5D%7D%2C%7B%22role%22%3A%22user%22%2C%22parts%22%3A%5B%7B%22richText%22%3A%22Yes%22%7D%5D%7D%2C%7B%22role%22%3A%22assistant%22%2C%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22status%22%3A%22success%22%2C%22richText%22%3A%22Submitting+rejection+to+%3Cb%3EWorkday%3C%2Fb%3E...%22%2C%22connectorName%22%3A%22workday%22%7D%5D%7D%2C%7B%22richText%22%3A%22%3Cp%3EI%27ve+successfully+rejected+the+request+for+Alex+Rivera.%3C%2Fp%3E%22%7D%2C%7B%22citations%22%3A%5B%7B%22connectorName%22%3A%22workday%22%2C%22citationTitle%22%3A%22Alex+Rivera+%28PTO-445%29%22%7D%5D%7D%5D%7D%5D%7D) for a sample conversational experience between a user and the AI Assistant for this plugin.
# Pre-requisites
Before installing and using the **Approve or Reject PTO Request** plugin, please ensure the following requirements are met:
## **1. Workday Connector**
This plugin requires an active **Workday connector** using **OAuth 2.0 (User Consent Auth / Authorization Code Grant)** to communicate with your Workday instance. All four API calls in this plugin — including the WQL query, REST event lookup, and SOAP approve/deny actions — execute under the authenticated **manager's own Workday identity**. No Integration System User (ISU) is required.
- If you have not already configured the connector, please follow the [Workday Connector Guide](https://marketplace.moveworks.com/connectors/workday#how-to-implement) available in the Moveworks Marketplace.
- The connector must be fully set up before installing this plugin.
- Once the connector is successfully configured, follow our [**plugin installation documentation**](https://help.moveworks.com/docs/ai-agent-marketplace-installation) for detailed steps on how to install and activate the plugin in **Agent Studio**.
> **Note:** User ingestion must be configured and operational. Without this step, users will not be able to use the plugin.
## **2. Workday System Requirements**
The following configuration must be completed by a **Workday Administrator** before this plugin can function correctly. These are Workday-side requirements that govern what the authenticated manager is permitted to do via API.
### **a. OAuth 2.0 API Client — Functional Area Scopes**
The OAuth 2.0 (Authorization Code Grant) API Client registered in Workday must include the following **Functional Area Scopes**. These are required for the manager to query pending PTO requests via WQL (API #1), retrieve event details (API #2), and execute approve/deny actions via SOAP APIs (APIs #3 and #4):
- **Staffing**
- **Time Off and Leave**
- **System**
- **Tenant Non-Configurable**
- **Public Data**
- **Worktags**
To verify: Search **"Register API Client for Integrations"** in Workday → locate the API Client used by the Moveworks connector → confirm all of the above are listed under **Scope (Functional Areas)**.
### **b. Domain Security — Approve Business Process (Web Service)**
For managers to approve or reject a PTO request via the SOAP APIs (APIs #3 and #4), the **Manager** security group must have the correct domain security access to the Approve Business Process web service.
- The **"Approve Business Process (Web Service)"** securable item must grant **Put** access to the Manager security group (or "All Users").
To verify:
1. Search **"View Security for Securable Item"** in Workday
2. Search for **"Approve"**
3. Click **"View Security"** on **"Approve Business Process (Web Service) (Web Service Task)"**
4. Confirm the **Manager** security group (or "All Users") has **Put** access listed
### **c. Business Process Security Policy — Request Time Off**
For the manager's approve or reject action to be recognized by Workday's business process engine, the **"Review Time Off Request"** action step in the "Request Time Off" business process must include the Manager and/or Management Chain security groups.
To verify:
1. Search **"View Business Process Security Policy"** in Workday
2. Select **"Request Time Off"** under **Time Off and Leave**
3. Scroll to **"Who Can Do Action Steps in the Business Process"**
4. Confirm **Manager** and/or **Management Chain** is listed under the **Review** step
### **d. Activate Pending Security Policy Changes**
After making any changes to Domain Security Policies or Business Process Security Policies in Workday:
- Search **"Activate Pending Security Policy Changes"** in Workday and run it.
> **Important:** Security changes in Workday do **not** take effect until this step is completed. If the plugin is not working as expected after configuring permissions above, ensure this step has been run.
## **3. Workday User Identity Ingestion**
This plugin requires User Identity Ingestion from Workday in Moveworks. For Moveworks to complete actions across systems on behalf of a user, it needs to have knowledge of all system IDs for the given user. Setup information for User Identity can be found on [https://help.moveworks.com/docs/user-identity](https://help.moveworks.com/docs/user-identity).
The following attributes are required from this user ingestion:
1. Workday ID of the user
2. Organization ID of the user
3. Organization managed by the user
# **Implementation details**
## Visual Representation of How the Plugin Works
## API Details
<aside>
💡
To use the curl examples below be sure to update details for <tenantUrl> and <tenantName>.
To obtain these details as follows:
1. Log in to Workday as an administrator
2. In the search bar, search for **Public Web Services**
3. Open it
4. Select **Actions → Web Services → View WSDL**
5. In the WSDL file, locate:
```
soap:address location="https://<hostname>/ccx/service/<tenant>/..."
```
The <hostname> (tenantUrl) and <tenant> (tenantName) in this URL are your **true tenant URL components**.
</aside>
### **API #1: Fetches the PTO awaiting Manager’s approval**
This API is used to retrieve details of all PTO requests submitted by direct reports that require attention by the given manager (refer to Query Parameters below).
**Authentication:** User Consent Auth (OAuth 2.0 Authorization Code Grant). The query executes under the manager's own Workday identity — no ISU required.
```bash
curl -X POST "https://<tenantUrl>/ccx/api/wql/v1/<tenantName>/data" \
-H "Content-Type: application/json" \
-d '{
"query": "SELECT status, workerRequestingPaidTimeOff, timeOffEntry, timeOffEvent, timeOffDate, timeOffTypeForTimeOffEntry, cf_Manager, organization
FROM timeOffByDateTaken (organizations = ({{organization_id}}), includeSubordinateOrganizations = true)
WHERE status in (dd817fe688db4ac7bf84e3ef79f72948)
AND latestTimeOffEntry is not null AND totalUnits > 0 AND cf_Manager = ({{manager_wid}})
GROUP BY status, timeOffDate, workerRequestingPaidTimeOff, timeOffTypeForTimeOffEntry, timeOffEntry, timeOffEvent, cf_Manager, organization"
}'
```
**Query Parameters**
- `ORGANISATION_ID` *(string):* This is the organization id managed by a manager—this information is already available for a user when they are ingested from Workday into Moveworks natively, and it can be used directly in the action/API call.
- `MANAGER_WID` *(string):* Filters the User entity to match the provided manager id.
- `SELECT`: Limits the response to required users only:
- `status`
- `workerRequestingPaidTimeOff`
- `timeOffEntry`
- `timeOffEvent`
- `timeOffDate`
- `timeOffTypeForTimeOffEntry`
- `cf_Manager`
- `organization`
**Key nuances:**
- Pending PTOs details
- In multi-level approval scenario, this API will fetch the pending PTOs for the manager even though the approval is pending for second/third level of approval.
### **API #2: Fetches the details of the Event from the Event_Id**
This API retrieves additional details for a specific PTO request. The timeOffEvent value retrieved from API#1 that is passed in as `EVENT_WID` parameter to return the required details.
**Authentication:** User Consent Auth (OAuth 2.0 Authorization Code Grant). Executes under the manager's own Workday identity — no ISU required.
```bash
curl -X GET "https://<tenantUrl>/api/businessProcess/v1/<tenantName>/events/{{event_wid}}" \
-H "Content-Type: application/json"
```
**Query Parameters:**
- `EVENT_WID`: this is fetched from API #1. Helps in getting the details of the event.
### **API #3: Approve Action for an Event**
This API will approve a PTO request based on the timeOffEvent value retrieved from API#1 that is passed in as `EVENT_WID` parameter.
**Authentication:** User Consent Auth (OAuth 2.0 Authorization Code Grant). The SOAP call executes under the manager's own Workday identity — no ISU or task reassignment required.
```bash
curl -X POST "https://<tenantUrl>/ccx/service/<tenantName>/Integrations/v41.2" \
-H "Content-Type: text/xml" \
-d "<soapenv:Envelope xmlns:soapenv=‘http://schemas.xmlsoap.org/soap/envelope/’
xmlns:bsvc=‘urn:com.workday/bsvc’>soapenv:Body<bsvc:Approve_Business_Process_Request
bsvc:version=‘v41.2’>bsvc:Event_Reference<bsvc:ID bsvc:type=‘WID’>{{event_wid}}</bsvc:ID></bsvc:Event_Reference>bsvc:Approve_Business_Process_Databsvc:Comment{{comment}}</bsvc:Comment></bsvc:Approve_Business_Process_Data></bsvc:Approve_Business_Process_Request></soapenv:Body></soapenv:Envelope>"
```
**Query Parameters:**
- `EVENT_WID` *(string):* Fetched from API #1. Used to approve the PTO.
- `COMMENT` *(string):* Manager’s comment to include with the PTO approval
### **API #4: Deny Action for an Event**
This API will reject a PTO request based on the timeOffEvent value retrieved from API#1 that is passed in as `EVENT_WID` parameter.
**Authentication:** User Consent Auth (OAuth 2.0 Authorization Code Grant). The SOAP call executes under the manager's own Workday identity — no ISU or task reassignment required.
```bash
curl -X POST "<tenantUrl>/ccx/service/<tenantName>/Integrations/v41.2" \
-H "Content-Type: text/xml" \
-d "<soapenv:Envelope xmlns:soapenv='http://schemas.xmlsoap.org/soap/envelope/'
xmlns:bsvc='urn:com.workday/bsvc'><soapenv:Body><bsvc:Deny_Business_Process_Request
bsvc:version='v41.2'><bsvc:Event_Reference><bsvc:ID bsvc:type='WID'>{{event_wid}}</bsvc:ID></bsvc:Event_Reference><bsvc:Deny_Business_Process_Data><bsvc:Comment>{{comment}}</bsvc:Comment></bsvc:Deny_Business_Process_Data></bsvc:Deny_Business_Process_Request></soapenv:Body></soapenv:Envelope>"
```
**Query Parameters:**
- `EVENT_WID` *(string):* Fetched from API #1. Used to reject the PTO.
- `COMMENT` *(string):* Manager’s comment to include with the PTO rejection (optional)
### API References
This plugin uses a combination of Workday WQL, REST APIs and SOAP business process to retrieve pending approval PTOs and approve/reject on behalf of the manager.
# **What Is In Scope for This Plugin?**
This plugin supports the following capabilities:
- Approving and rejecting PTO requests for **limited leave types** (e.g., Vacation, Sick Leave, Casual Leave, Earned Leave, Comp Time).
- Approving or rejecting PTO using **natural language expressions** (e.g., ****“Approve PTO for Jane,” “Reject John’s request,” or “Review my pending PTO approvals.”).
- Approving or rejecting **multiple PTO requests** in a single interaction, as long as all requests are for limited leave types.
- Rejecting a request, will prompt for a comment so feedback is provided to the employee.
- Approving or rejecting PTO requests that respect **existing Workday policies, validations, and approval workflows**.
- Approving PTO requests with **single level approvals** only.
# **What Is Out of Scope for This Plugin?**
This plugin does **not** support the following:
- Approving and rejecting PTO requests for **non-limited or leave-of-absence types**, such as parental leave, FMLA, or long-term disability.
- Submitting **partial-day or hourly PTO requests** (e.g., half-day, first half/second half, or specific hours).
- Displaying detailed **approval chain** information.
- Approving PTO requests with **multiple levels of approvals**.
- Displaying the end date, total time and employee comments for pending PTO approvals due to API limitation