---
availability: BUILT_IN
description: A plugin which allows a user to retrieve incident ticket information
  by entering the ticket number.
name: Query a Ticket
purple_chat_link: https://marketplace.moveworks.com/purple-chat?conversation=%7B%22startTimestamp%22%3A%2211%3A43%2BAM%22%2C%22messages%22%3A%5B%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3ECan+you+get+me+the+details+for+HR+ticket+HRS-482%3F%3C%2Fp%3E%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EChecking+the+details+for+HR+ticket+HRS-482+in+Workday...%3C%2Fp%3E%22%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3E%3Cstrong%3EHR+Ticket+Details%3A+HRS-482%3C%2Fstrong%3E%3Cbr%3E%5Cn%3Cstrong%3EStatus%3A%3C%2Fstrong%3E+In+Review%3Cbr%3E%5Cn%3Cstrong%3EEmployee%3A%3C%2Fstrong%3E+Alicia+Keys%3Cbr%3E%5Cn%3Cstrong%3ECategory%3A%3C%2Fstrong%3E+Benefits+Enrollment%3Cbr%3E%5Cn%3Cstrong%3ELast+Updated%3A%3C%2Fstrong%3E+November+1%2C+2024%3Cbr%3E%5Cn%3Cstrong%3EDetails%3A%3C%2Fstrong%3E+Employee+requesting+assistance+with+updating+healthcare+elections+after+qualifying+life+event.%3C%2Fp%3E%22%7D%2C%7B%22citations%22%3A%5B%7B%22citationTitle%22%3A%22HRS-482%22%2C%22connectorName%22%3A%22workday%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%7D%5D%7D
solution_tags:
- HR - Other
- Ticketing
systems:
- workday
---