---
availability: BUILT_IN
description: A plugin that lets a designated employee reopen a ticket that was previously
closed.
name: Reopen a Ticket
purple_chat_link: https://marketplace.moveworks.com/purple-chat?conversation=%7B%22startTimestamp%22%3A%2211%3A43+AM%22%2C%22messages%22%3A%5B%7B%22parts%22%3A%5B%7B%22richText%22%3A%22I+need+to+reopen+the+HR+ticket+about+my+benefits+enrollment.%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22richText%22%3A%22%3Cp%3ESearches+Workday+for+closed+HR+tickets+containing+%27benefits+enrollment%27.%3C%2Fp%3E%22%2C%22status%22%3A%22success%22%7D%5D%7D%2C%7B%22richText%22%3A%22%3Cp%3EI+found+these+closed+tickets+related+to+%27benefits+enrollment%27%3A%3C%2Fp%3E%22%7D%2C%7B%22richText%22%3A%22%3Cb%3ETicket+INC-1234%3A+Benefits+enrollment+issue+after+life+event%3C%2Fb%3E%3Cbr%3EStatus%3A+Closed%22%7D%2C%7B%22buttons%22%3A%5B%7B%22buttonText%22%3A%22Reopen+this+Ticket%22%2C%22style%22%3A%22filled%22%7D%5D%7D%2C%7B%22richText%22%3A%22%3Cb%3ETicket+INC-5678%3A+Questions+about+HSA+contributions%3C%2Fb%3E%3Cbr%3EStatus%3A+Closed%22%7D%2C%7B%22buttons%22%3A%5B%7B%22buttonText%22%3A%22Reopen+this+Ticket%22%2C%22style%22%3A%22outlined%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EThe+ticket+%27Benefits+enrollment+issue+after+life+event%27+has+been+reopened.%3C%2Fp%3E%22%7D%2C%7B%22richText%22%3A%22%3Cb%3E%3Cp%3ETicket+Reopened%3C%2Fp%3E%3C%2Fb%3E%3Cbr%3E%3Cp%3E%3Cb%3ETicket%3A%3C%2Fb%3E+Benefits+enrollment+issue+after+life+event%3Cbr%3E%3Cb%3EStatus%3A%3C%2Fb%3E+Reopened%3Cbr%3E%3C%2Fp%3E%22%7D%2C%7B%22buttons%22%3A%5B%7B%22buttonText%22%3A%22View+in+Workday%22%2C%22style%22%3A%22filled%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%7D%5D%7D
solution_tags:
- HR - Other
- Ticketing
systems:
- workday
---