---
availability: BUILT_IN
description: A plugin that allows a user to query the status and details of a ticket.
name: Query a Ticket
purple_chat_link: https://marketplace.moveworks.com/purple-chat?conversation=%7B%22startTimestamp%22%3A%2211%3A43%2BAM%22%2C%22messages%22%3A%5B%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EOkay%2C+I%27ll+get+you+the+details+for+ticket+3201+from+Zendesk.%3C%2Fp%3E%22%7D%2C%7B%22reasoningSteps%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EWorking+on%3A+%E2%80%9CDetails+for+ticket+3201+in+Zendesk%E2%80%9D%3C%2Fp%3E%22%2C%22status%22%3A%22success%22%7D%2C%7B%22richText%22%3A%22%3Cp%3ERetrieving+ticket+information+for+%E2%80%9C3201%5C%22%3C%2Fp%3E%22%2C%22status%22%3A%22success%22%7D%2C%7B%22richText%22%3A%22%3Cp%3E%3Cem%3ESummarizing+based+on+%3C%2Fem%3E%3Cstrong%3E1%3C%2Fstrong%3E%3Cem%3E+top+resource%3C%2Fem%3E%3C%2Fp%3E%22%2C%22status%22%3A%22success%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%2C%22showFeedbackTray%22%3Afalse%7D%2C%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp%3E%3Ca+href%3D%5C%22google.com%5C%22%3E%3Cstrong%3E3201%3A%3C%2Fstrong%3E%3C%2Fa%3E%3Cstrong%3E+Issue+with+password+reset%3C%2Fstrong%3E%3Cbr%3E%5Cn%3Cbr%3E%5Cn%3Cstrong%3EStatus%3C%2Fstrong%3E%3Cbr%3E%5CnOpen%3Cbr%3E%5Cn%3Cbr%3E%5Cn%3Cstrong%3ELast+Activity%3C%2Fstrong%3E%3Cbr%3E%5CnUser+submitted+the+request%3Cbr%3E%5Cn%3Cbr%3E%5Cn%3Cstrong%3ERequested+for%3Cbr%3E%5Cn%3C%2Fstrong%3EKyle+K%3Cstrong%3E%3Cbr%3E%5Cn%3Cbr%3E%5CnCreated+at%3Cbr%3E%5Cn%3C%2Fstrong%3EMonday%2C+March+1%2C+2025+-+10%3A00AM+PST%3Cbr%3E%5Cn%3Cbr%3E%5Cn%3Cstrong%3EAssignee%3A%3C%2Fstrong%3E%3Cbr%3E%5CnUnassigned%3Cbr%3E%5Cn%3C%2Fp%3E%22%7D%2C%7B%22richText%22%3A%22%3Cp%3EYou+can+%3Cstrong%3Eadd+comments+or+attachments%3C%2Fstrong%3E+related+to+%3Cstrong%3E3201%3C%2Fstrong%3E.%3C%2Fp%3E%22%7D%2C%7B%22buttons%22%3A%5B%7B%22buttonText%22%3A%22Add+comment%22%7D%2C%7B%22buttonText%22%3A%22Close+issue%22%7D%2C%7B%22buttonText%22%3A%22%E2%9C%94%EF%B8%8F+Got+it%2C+thanks%22%7D%5D%7D%2C%7B%22citations%22%3A%5B%7B%22citationTitle%22%3A%223201%22%2C%22connectorName%22%3A%22zendesk%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%7D%5D%7D
solution_tags:
- IT
systems:
- zendesk
---