---
availability: BUILT_IN
description: A plugin that lets a designated employee reopen a ticket that was previously
closed.
name: Reopen a Ticket
purple_chat_link: https://marketplace.moveworks.com/purple-chat?conversation=%7B%22startTimestamp%22%3A%2211%3A43+AM%22%2C%22messages%22%3A%5B%7B%22parts%22%3A%5B%7B%22richText%22%3A%22I+need+to+reopen+the+ticket+about+the+server+upgrade.%22%7D%5D%2C%22role%22%3A%22user%22%7D%2C%7B%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22richText%22%3A%22%3Cp%3ESearches+Zendesk+for+closed+tickets+containing+%27server+upgrade%27.%3C%2Fp%3E%22%2C%22status%22%3A%22success%22%7D%5D%7D%2C%7B%22richText%22%3A%22%3Cp%3EI+found+this+closed+ticket+related+to+%27server+upgrade%27%3A%3C%2Fp%3E%22%7D%2C%7B%22richText%22%3A%22%3Cp%3E%3Cstrong%3E3201+%3A+Post-upgrade+checks+for+main+server%3C%2Fstrong%3E%3Cbr%3E%5CnStatus%3A+Closed%3C%2Fp%3E%5Cn%3Cp%3E%3Cbr%3E%3C%2Fp%3E%5Cn%3Cp%3EWould+you+like+to+proceed+with+reopening+this+ticket%3F%26nbsp%3B%3C%2Fp%3E%22%7D%2C%7B%22buttons%22%3A%5B%7B%22buttonText%22%3A%22Yes%22%7D%2C%7B%22buttonText%22%3A%22Edit+Request%22%7D%2C%7B%22buttonText%22%3A%22No%22%7D%5D%7D%2C%7B%22citations%22%3A%5B%7B%22citationTitle%22%3A%223201%22%2C%22connectorName%22%3A%22zendesk%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%7D%2C%7B%22parts%22%3A%5B%7B%22reasoningSteps%22%3A%5B%7B%22richText%22%3A%22%3Cp%3EReopening+Ticket%3C%2Fp%3E%22%2C%22status%22%3A%22success%22%7D%5D%7D%2C%7B%22richText%22%3A%22%3Cp%3EThe+ticket+%27Post-upgrade+checks+for+main+server%27+has+been+reopened.%3C%2Fp%3E%22%7D%2C%7B%22richText%22%3A%22%3Cp%3E%3Cbr%3E%3C%2Fp%3E%5Cn%3Cp%3E%3Cstrong%3E3201%3A+Post-upgrade+checks+for+main+server%3C%2Fstrong%3E%26nbsp%3B%3C%2Fp%3E%5Cn%3Cp%3EStatus%3A+Open%3C%2Fp%3E%22%7D%2C%7B%22citations%22%3A%5B%7B%22citationTitle%22%3A%223201%22%2C%22connectorName%22%3A%22zendesk%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%7D%5D%7D
solution_tags:
- IT
systems:
- zendesk
---