zendesk-update-support-tickets implementation guide

---
agent_capabilities:
- Ambient Agent
availability: IDEA
description: Each morning, this agent summarizes support ticket activity and notifies
  relevant stakeholders to keep everyone aligned.
name: Update Support Tickets
purple_chat_link: https://marketplace.moveworks.com/purple-chat?conversation=%7B%22messages%22%3A%5B%7B%22parts%22%3A%5B%7B%22richText%22%3A%22%3Cp+xmlns%3D%5C%22http%3A%2F%2Fwww.w3.org%2F1999%2Fxhtml%5C%22%3EGood+morning%2C+Jane.+Here%27s+your+daily+summary+of+support+ticket+activity+for+your+key+accounts%3A%3C%2Fp%3E%3Cul+xmlns%3D%5C%22http%3A%2F%2Fwww.w3.org%2F1999%2Fxhtml%5C%22%3E%3Cli%3E%3Cb%3ENew+P1+Ticket%3A%3C%2Fb%3E+%3Cb%3ETKT-12345%3C%2Fb%3E+%5C%22API+Authentication+Failure%5C%22+for+%3Cb%3EGlobex+Corporation%3C%2Fb%3E+was+just+opened.%3C%2Fli%3E%3Cli%3E%3Cb%3EStale+Ticket%3A%3C%2Fb%3E+%3Cb%3ETKT-12301%3C%2Fb%3E+%5C%22Reporting+Discrepancy%5C%22+for+%3Cb%3EStark+Industries%3C%2Fb%3E+has+not+been+updated+in+3+days.%3C%2Fli%3E%3Cli%3E%3Cb%3ERecently+Resolved%3A%3C%2Fb%3E+%3Cb%3ETKT-12250%3C%2Fb%3E+%5C%22Feature+Request%3A+Dark+Mode%5C%22+for+%3Cb%3EWayne+Enterprises%3C%2Fb%3E+was+closed+yesterday.%3C%2Fli%3E%3C%2Ful%3E%3Cp+xmlns%3D%5C%22http%3A%2F%2Fwww.w3.org%2F1999%2Fxhtml%5C%22%3EYou+have+a+total+of+15+open+tickets+across+your+accounts.%3C%2Fp%3E%22%7D%2C%7B%22citations%22%3A%5B%7B%22citationTitle%22%3A%22TKT-12345%22%2C%22connectorName%22%3A%22zendesk%22%7D%2C%7B%22citationTitle%22%3A%22Globex+Corporation%22%2C%22connectorName%22%3A%22salesforce%22%7D%2C%7B%22citationTitle%22%3A%22TKT-12301%22%2C%22connectorName%22%3A%22zendesk%22%7D%2C%7B%22citationTitle%22%3A%22Stark+Industries%22%2C%22connectorName%22%3A%22salesforce%22%7D%2C%7B%22citationTitle%22%3A%22TKT-12250%22%2C%22connectorName%22%3A%22zendesk%22%7D%2C%7B%22citationTitle%22%3A%22Wayne+Enterprises%22%2C%22connectorName%22%3A%22salesforce%22%7D%5D%7D%2C%7B%22buttons%22%3A%5B%7B%22buttonText%22%3A%22Ping+assignee+on+TKT-12301%22%7D%2C%7B%22buttonText%22%3A%22View+P1+Ticket%22%7D%2C%7B%22buttonText%22%3A%22Dismiss%22%7D%5D%7D%5D%2C%22role%22%3A%22assistant%22%7D%5D%2C%22assistantConfig%22%3A%7B%22userName%22%3A%22Moveworks%22%2C%22initials%22%3A%22U%22%2C%22providedIcon%22%3A%22silhoutte%22%7D%2C%22userConfig%22%3A%7B%22userName%22%3A%22You%22%2C%22initials%22%3A%22U%22%2C%22providedIcon%22%3A%22silhoutte%22%7D%7D
solution_tags:
- Ticketing
systems:
- zendesk
---