On-call and incident response: services, on-call schedules, escalation policies, incidents, security cases and their notes. Resembles tools like PagerDuty, Opsgenie and incident.io, plus security case management in tools like Tines.
---
**Acting as a user (`X-PS-Impersonate-User`).** Every endpoint accepts an optional `X-PS-Impersonate-User` request header whose value is the email of the instance user to act as. The effective user resolves in this order: the header if present, else the instance's configured default MCP user, else none. User-scoped paths additionally accept the literal `me` in place of an email, and Graph-style apps also serve `/me/…` twins of their `/users/{email}/…` paths that resolve the same way. This header is honored by all operations but is intentionally omitted from each operation's parameter list so it is not surfaced as a per-tool argument by MCP clients; see the `ImpersonateUser` entry under `components.parameters`.
On-call and incident response: services, on-call schedules, escalation policies, incidents, security cases and their notes. Resembles tools like PagerDuty, Opsgenie and incident.io, plus security case management in tools like Tines.
---
**Acting as a user (`X-PS-Impersonate-User`).** Every endpoint accepts an optional `X-PS-Impersonate-User` request header whose value is the email of the instance user to act as. The effective user resolves in this order: the header if present, else the instance's configured default MCP user, else none. User-scoped paths additionally accept the literal `me` in place of an email, and Graph-style apps also serve `/me/…` twins of their `/users/{email}/…` paths that resolve the same way. This header is honored by all operations but is intentionally omitted from each operation's parameter list so it is not surfaced as a per-tool argument by MCP clients; see the `ImpersonateUser` entry under `components.parameters`.
Operations
GET /incidents
List incidents
Incidents across every service, newest first by default. Filter and sort server-side with $filter, $orderby, $select, $search, $top, $skip and $count (MCP clients send these as _filter, _orderby, …) rather than listing everything and filtering locally.
Authentication
[
{
"patAuth": []
}
]
Request, responses and operation details
{
"summary": "List incidents",
"description": "Incidents across every service, newest first by default. Filter and sort server-side with $filter, $orderby, $select, $search, $top, $skip and $count (MCP clients send these as _filter, _orderby, …) rather than listing everything and filtering locally.",
"parameters": [
{
"$ref": "#/components/parameters/InstanceId"
},
{
"in": "query",
"name": "limit",
"schema": {
"type": "integer",
"default": 50
},
"description": "Legacy page size (default 50). Prefer $top. Ignored when $top/$skip are used."
},
{
"in": "query",
"name": "cursor",
"schema": {
"type": "string"
},
"description": "Legacy keyset cursor — pass the previous response's nextCursor. Prefer $skip/$top."
},
{
"in": "query",
"name": "$filter",
"schema": {
"type": "string"
},
"description": "OData filter expression. Comparison operators: eq, ne, gt, ge, lt, le. Logical: and, or, not, with parentheses for grouping. String functions: contains(field,'x'), startswith(field,'x'), endswith(field,'x'). Membership: field in ('a','b'). Case-insensitive matching via tolower(field) / toupper(field). Nested fields use a slash, e.g. pto_balance/vacation_days. String literals use single quotes; dates are ISO-8601. Examples: \"status eq 'active'\"; \"salary gt 50000 and department eq 'Engineering'\"; \"contains(tolower(name),'acme')\"; \"closeDate gt 2026-01-01\"."
},
{
"in": "query",
"name": "$select",
"schema": {
"type": "string"
},
"description": "Comma-separated list of fields to return, e.g. \"id,firstName,email\". Nested fields via slash (\"pto_balance/vacation_days\"). The id field is always included."
},
{
"in": "query",
"name": "$orderby",
"schema": {
"type": "string"
},
"description": "Sort clause(s), comma-separated, each \"field [asc|desc]\" (asc is the default). Example: \"createdAt desc, lastName asc\". Null values sort last."
},
{
"in": "query",
"name": "$search",
"schema": {
"type": "string"
},
"description": "Free-text, case-insensitive substring match across the resource's searchable fields."
},
{
"in": "query",
"name": "$top",
"schema": {
"type": "integer"
},
"description": "Maximum number of items to return (page size)."
},
{
"in": "query",
"name": "$skip",
"schema": {
"type": "integer"
},
"description": "Number of matching items to skip before returning results (offset paging). Combine with $top."
},
{
"in": "query",
"name": "$count",
"schema": {
"type": "boolean"
},
"description": "When true, include @odata.count (total matches after $filter/$search, before paging) in the response."
}
],
"responses": {
"200": {
"description": "Paginated list",
"content": {
"application/json": {
"schema": {
"type": "object",
"properties": {
"data": {
"type": "array",
"items": {
"$ref": "#/components/schemas/Incident"
}
},
"nextCursor": {
"type": "string",
"nullable": true,
"description": "Cursor for the next page, or null on the last page. With $top/$skip this is the next $skip value; otherwise a keyset cursor."
},
"total": {
"type": "integer",
"description": "Total documents in the collection."
},
"@odata.count": {
"type": "integer",
"description": "Present only when $count=true: total matches after $filter/$search."
},
"@odata.truncated": {
"type": "boolean",
"description": "Present and true only when the collection exceeded the in-memory query cap and results may be incomplete."
}
}
}
}
}
},
"400": {
"description": "Invalid OData query (e.g. malformed $filter)"
}
}
}
POST /incidents
Create incident
Trigger an incident. status defaults to triggered and urgency to high.
Authentication
[
{
"patAuth": []
}
]
Request, responses and operation details
{
"summary": "Create incident",
"description": "Trigger an incident. status defaults to triggered and urgency to high.",
"parameters": [
{
"$ref": "#/components/parameters/InstanceId"
}
],
"requestBody": {
"required": true,
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/Incident"
}
}
}
},
"responses": {
"201": {
"description": "Created",
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/Incident"
}
}
}
}
}
}
GET /incidents/{id}
Get incident
Authentication
[
{
"patAuth": []
}
]
Request, responses and operation details
{
"summary": "Get incident",
"parameters": [
{
"$ref": "#/components/parameters/InstanceId"
},
{
"in": "path",
"name": "id",
"required": true,
"schema": {
"type": "string"
}
}
],
"responses": {
"200": {
"description": "Found",
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/Incident"
}
}
}
},
"404": {
"description": "Not found"
}
}
}
PATCH /incidents/{id}
Update incident
Authentication
[
{
"patAuth": []
}
]
Request, responses and operation details
{
"summary": "Update incident",
"parameters": [
{
"$ref": "#/components/parameters/InstanceId"
},
{
"in": "path",
"name": "id",
"required": true,
"schema": {
"type": "string"
}
}
],
"requestBody": {
"description": "Fields to update (partial)",
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/Incident"
}
}
}
},
"responses": {
"200": {
"description": "Updated",
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/Incident"
}
}
}
},
"404": {
"description": "Not found"
}
}
}
DELETE /incidents/{id}
Delete incident
Authentication
[
{
"patAuth": []
}
]
Request, responses and operation details
{
"summary": "Delete incident",
"parameters": [
{
"$ref": "#/components/parameters/InstanceId"
},
{
"in": "path",
"name": "id",
"required": true,
"schema": {
"type": "string"
}
}
],
"responses": {
"200": {
"description": "Deleted",
"content": {
"application/json": {
"schema": {
"type": "object",
"properties": {
"success": {
"type": "boolean"
}
}
}
}
}
},
"404": {
"description": "Not found"
}
}
}
GET /cases
List security cases
Security cases: phishing reports, EDR and SIEM alerts under investigation. Filter and sort server-side with $filter, $orderby, $select, $search, $top, $skip and $count (MCP clients send these as _filter, _orderby, …) rather than listing everything and filtering locally.
Authentication
[
{
"patAuth": []
}
]
Request, responses and operation details
{
"summary": "List security cases",
"description": "Security cases: phishing reports, EDR and SIEM alerts under investigation. Filter and sort server-side with $filter, $orderby, $select, $search, $top, $skip and $count (MCP clients send these as _filter, _orderby, …) rather than listing everything and filtering locally.",
"parameters": [
{
"$ref": "#/components/parameters/InstanceId"
},
{
"in": "query",
"name": "limit",
"schema": {
"type": "integer",
"default": 50
},
"description": "Legacy page size (default 50). Prefer $top. Ignored when $top/$skip are used."
},
{
"in": "query",
"name": "cursor",
"schema": {
"type": "string"
},
"description": "Legacy keyset cursor — pass the previous response's nextCursor. Prefer $skip/$top."
},
{
"in": "query",
"name": "$filter",
"schema": {
"type": "string"
},
"description": "OData filter expression. Comparison operators: eq, ne, gt, ge, lt, le. Logical: and, or, not, with parentheses for grouping. String functions: contains(field,'x'), startswith(field,'x'), endswith(field,'x'). Membership: field in ('a','b'). Case-insensitive matching via tolower(field) / toupper(field). Nested fields use a slash, e.g. pto_balance/vacation_days. String literals use single quotes; dates are ISO-8601. Examples: \"status eq 'active'\"; \"salary gt 50000 and department eq 'Engineering'\"; \"contains(tolower(name),'acme')\"; \"closeDate gt 2026-01-01\"."
},
{
"in": "query",
"name": "$select",
"schema": {
"type": "string"
},
"description": "Comma-separated list of fields to return, e.g. \"id,firstName,email\". Nested fields via slash (\"pto_balance/vacation_days\"). The id field is always included."
},
{
"in": "query",
"name": "$orderby",
"schema": {
"type": "string"
},
"description": "Sort clause(s), comma-separated, each \"field [asc|desc]\" (asc is the default). Example: \"createdAt desc, lastName asc\". Null values sort last."
},
{
"in": "query",
"name": "$search",
"schema": {
"type": "string"
},
"description": "Free-text, case-insensitive substring match across the resource's searchable fields."
},
{
"in": "query",
"name": "$top",
"schema": {
"type": "integer"
},
"description": "Maximum number of items to return (page size)."
},
{
"in": "query",
"name": "$skip",
"schema": {
"type": "integer"
},
"description": "Number of matching items to skip before returning results (offset paging). Combine with $top."
},
{
"in": "query",
"name": "$count",
"schema": {
"type": "boolean"
},
"description": "When true, include @odata.count (total matches after $filter/$search, before paging) in the response."
}
],
"responses": {
"200": {
"description": "Paginated list",
"content": {
"application/json": {
"schema": {
"type": "object",
"properties": {
"data": {
"type": "array",
"items": {
"$ref": "#/components/schemas/SecurityCase"
}
},
"nextCursor": {
"type": "string",
"nullable": true,
"description": "Cursor for the next page, or null on the last page. With $top/$skip this is the next $skip value; otherwise a keyset cursor."
},
"total": {
"type": "integer",
"description": "Total documents in the collection."
},
"@odata.count": {
"type": "integer",
"description": "Present only when $count=true: total matches after $filter/$search."
},
"@odata.truncated": {
"type": "boolean",
"description": "Present and true only when the collection exceeded the in-memory query cap and results may be incomplete."
}
}
}
}
}
},
"400": {
"description": "Invalid OData query (e.g. malformed $filter)"
}
}
}
POST /cases
Create security case
Authentication
[
{
"patAuth": []
}
]
Request, responses and operation details
{
"summary": "Create security case",
"parameters": [
{
"$ref": "#/components/parameters/InstanceId"
}
],
"requestBody": {
"required": true,
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/SecurityCase"
}
}
}
},
"responses": {
"201": {
"description": "Created",
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/SecurityCase"
}
}
}
}
}
}
GET /cases/{id}
Get security case
Authentication
[
{
"patAuth": []
}
]
Request, responses and operation details
{
"summary": "Get security case",
"parameters": [
{
"$ref": "#/components/parameters/InstanceId"
},
{
"in": "path",
"name": "id",
"required": true,
"schema": {
"type": "string"
}
}
],
"responses": {
"200": {
"description": "Found",
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/SecurityCase"
}
}
}
},
"404": {
"description": "Not found"
}
}
}
PATCH /cases/{id}
Update security case
Authentication
[
{
"patAuth": []
}
]
Request, responses and operation details
{
"summary": "Update security case",
"parameters": [
{
"$ref": "#/components/parameters/InstanceId"
},
{
"in": "path",
"name": "id",
"required": true,
"schema": {
"type": "string"
}
}
],
"requestBody": {
"description": "Fields to update (partial)",
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/SecurityCase"
}
}
}
},
"responses": {
"200": {
"description": "Updated",
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/SecurityCase"
}
}
}
},
"404": {
"description": "Not found"
}
}
}
DELETE /cases/{id}
Delete security case
Authentication
[
{
"patAuth": []
}
]
Request, responses and operation details
{
"summary": "Delete security case",
"parameters": [
{
"$ref": "#/components/parameters/InstanceId"
},
{
"in": "path",
"name": "id",
"required": true,
"schema": {
"type": "string"
}
}
],
"responses": {
"200": {
"description": "Deleted",
"content": {
"application/json": {
"schema": {
"type": "object",
"properties": {
"success": {
"type": "boolean"
}
}
}
}
}
},
"404": {
"description": "Not found"
}
}
}
GET /notes
List notes
Timeline notes on incidents and security cases. Filter by record, e.g. $filter=record_id eq 'IRINC-0001'. Filter and sort server-side with $filter, $orderby, $select, $search, $top, $skip and $count (MCP clients send these as _filter, _orderby, …) rather than listing everything and filtering locally.
Authentication
[
{
"patAuth": []
}
]
Request, responses and operation details
{
"summary": "List notes",
"description": "Timeline notes on incidents and security cases. Filter by record, e.g. $filter=record_id eq 'IRINC-0001'. Filter and sort server-side with $filter, $orderby, $select, $search, $top, $skip and $count (MCP clients send these as _filter, _orderby, …) rather than listing everything and filtering locally.",
"parameters": [
{
"$ref": "#/components/parameters/InstanceId"
},
{
"in": "query",
"name": "limit",
"schema": {
"type": "integer",
"default": 50
},
"description": "Legacy page size (default 50). Prefer $top. Ignored when $top/$skip are used."
},
{
"in": "query",
"name": "cursor",
"schema": {
"type": "string"
},
"description": "Legacy keyset cursor — pass the previous response's nextCursor. Prefer $skip/$top."
},
{
"in": "query",
"name": "$filter",
"schema": {
"type": "string"
},
"description": "OData filter expression. Comparison operators: eq, ne, gt, ge, lt, le. Logical: and, or, not, with parentheses for grouping. String functions: contains(field,'x'), startswith(field,'x'), endswith(field,'x'). Membership: field in ('a','b'). Case-insensitive matching via tolower(field) / toupper(field). Nested fields use a slash, e.g. pto_balance/vacation_days. String literals use single quotes; dates are ISO-8601. Examples: \"status eq 'active'\"; \"salary gt 50000 and department eq 'Engineering'\"; \"contains(tolower(name),'acme')\"; \"closeDate gt 2026-01-01\"."
},
{
"in": "query",
"name": "$select",
"schema": {
"type": "string"
},
"description": "Comma-separated list of fields to return, e.g. \"id,firstName,email\". Nested fields via slash (\"pto_balance/vacation_days\"). The id field is always included."
},
{
"in": "query",
"name": "$orderby",
"schema": {
"type": "string"
},
"description": "Sort clause(s), comma-separated, each \"field [asc|desc]\" (asc is the default). Example: \"createdAt desc, lastName asc\". Null values sort last."
},
{
"in": "query",
"name": "$search",
"schema": {
"type": "string"
},
"description": "Free-text, case-insensitive substring match across the resource's searchable fields."
},
{
"in": "query",
"name": "$top",
"schema": {
"type": "integer"
},
"description": "Maximum number of items to return (page size)."
},
{
"in": "query",
"name": "$skip",
"schema": {
"type": "integer"
},
"description": "Number of matching items to skip before returning results (offset paging). Combine with $top."
},
{
"in": "query",
"name": "$count",
"schema": {
"type": "boolean"
},
"description": "When true, include @odata.count (total matches after $filter/$search, before paging) in the response."
}
],
"responses": {
"200": {
"description": "Paginated list",
"content": {
"application/json": {
"schema": {
"type": "object",
"properties": {
"data": {
"type": "array",
"items": {
"$ref": "#/components/schemas/Note"
}
},
"nextCursor": {
"type": "string",
"nullable": true,
"description": "Cursor for the next page, or null on the last page. With $top/$skip this is the next $skip value; otherwise a keyset cursor."
},
"total": {
"type": "integer",
"description": "Total documents in the collection."
},
"@odata.count": {
"type": "integer",
"description": "Present only when $count=true: total matches after $filter/$search."
},
"@odata.truncated": {
"type": "boolean",
"description": "Present and true only when the collection exceeded the in-memory query cap and results may be incomplete."
}
}
}
}
}
},
"400": {
"description": "Invalid OData query (e.g. malformed $filter)"
}
}
}
POST /notes
Create note
Authentication
[
{
"patAuth": []
}
]
Request, responses and operation details
{
"summary": "Create note",
"parameters": [
{
"$ref": "#/components/parameters/InstanceId"
}
],
"requestBody": {
"required": true,
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/Note"
}
}
}
},
"responses": {
"201": {
"description": "Created",
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/Note"
}
}
}
}
}
}
GET /notes/{id}
Get note
Authentication
[
{
"patAuth": []
}
]
Request, responses and operation details
{
"summary": "Get note",
"parameters": [
{
"$ref": "#/components/parameters/InstanceId"
},
{
"in": "path",
"name": "id",
"required": true,
"schema": {
"type": "string"
}
}
],
"responses": {
"200": {
"description": "Found",
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/Note"
}
}
}
},
"404": {
"description": "Not found"
}
}
}
PATCH /notes/{id}
Update note
Authentication
[
{
"patAuth": []
}
]
Request, responses and operation details
{
"summary": "Update note",
"parameters": [
{
"$ref": "#/components/parameters/InstanceId"
},
{
"in": "path",
"name": "id",
"required": true,
"schema": {
"type": "string"
}
}
],
"requestBody": {
"description": "Fields to update (partial)",
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/Note"
}
}
}
},
"responses": {
"200": {
"description": "Updated",
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/Note"
}
}
}
},
"404": {
"description": "Not found"
}
}
}
DELETE /notes/{id}
Delete note
Authentication
[
{
"patAuth": []
}
]
Request, responses and operation details
{
"summary": "Delete note",
"parameters": [
{
"$ref": "#/components/parameters/InstanceId"
},
{
"in": "path",
"name": "id",
"required": true,
"schema": {
"type": "string"
}
}
],
"responses": {
"200": {
"description": "Deleted",
"content": {
"application/json": {
"schema": {
"type": "object",
"properties": {
"success": {
"type": "boolean"
}
}
}
}
}
},
"404": {
"description": "Not found"
}
}
}
GET /services
List services
Services that can be paged, with their owning team and escalation policy. Filter and sort server-side with $filter, $orderby, $select, $search, $top, $skip and $count (MCP clients send these as _filter, _orderby, …) rather than listing everything and filtering locally.
Authentication
[
{
"patAuth": []
}
]
Request, responses and operation details
{
"summary": "List services",
"description": "Services that can be paged, with their owning team and escalation policy. Filter and sort server-side with $filter, $orderby, $select, $search, $top, $skip and $count (MCP clients send these as _filter, _orderby, …) rather than listing everything and filtering locally.",
"parameters": [
{
"$ref": "#/components/parameters/InstanceId"
},
{
"in": "query",
"name": "limit",
"schema": {
"type": "integer",
"default": 50
},
"description": "Legacy page size (default 50). Prefer $top. Ignored when $top/$skip are used."
},
{
"in": "query",
"name": "cursor",
"schema": {
"type": "string"
},
"description": "Legacy keyset cursor — pass the previous response's nextCursor. Prefer $skip/$top."
},
{
"in": "query",
"name": "$filter",
"schema": {
"type": "string"
},
"description": "OData filter expression. Comparison operators: eq, ne, gt, ge, lt, le. Logical: and, or, not, with parentheses for grouping. String functions: contains(field,'x'), startswith(field,'x'), endswith(field,'x'). Membership: field in ('a','b'). Case-insensitive matching via tolower(field) / toupper(field). Nested fields use a slash, e.g. pto_balance/vacation_days. String literals use single quotes; dates are ISO-8601. Examples: \"status eq 'active'\"; \"salary gt 50000 and department eq 'Engineering'\"; \"contains(tolower(name),'acme')\"; \"closeDate gt 2026-01-01\"."
},
{
"in": "query",
"name": "$select",
"schema": {
"type": "string"
},
"description": "Comma-separated list of fields to return, e.g. \"id,firstName,email\". Nested fields via slash (\"pto_balance/vacation_days\"). The id field is always included."
},
{
"in": "query",
"name": "$orderby",
"schema": {
"type": "string"
},
"description": "Sort clause(s), comma-separated, each \"field [asc|desc]\" (asc is the default). Example: \"createdAt desc, lastName asc\". Null values sort last."
},
{
"in": "query",
"name": "$search",
"schema": {
"type": "string"
},
"description": "Free-text, case-insensitive substring match across the resource's searchable fields."
},
{
"in": "query",
"name": "$top",
"schema": {
"type": "integer"
},
"description": "Maximum number of items to return (page size)."
},
{
"in": "query",
"name": "$skip",
"schema": {
"type": "integer"
},
"description": "Number of matching items to skip before returning results (offset paging). Combine with $top."
},
{
"in": "query",
"name": "$count",
"schema": {
"type": "boolean"
},
"description": "When true, include @odata.count (total matches after $filter/$search, before paging) in the response."
}
],
"responses": {
"200": {
"description": "Paginated list",
"content": {
"application/json": {
"schema": {
"type": "object",
"properties": {
"data": {
"type": "array",
"items": {
"$ref": "#/components/schemas/Service"
}
},
"nextCursor": {
"type": "string",
"nullable": true,
"description": "Cursor for the next page, or null on the last page. With $top/$skip this is the next $skip value; otherwise a keyset cursor."
},
"total": {
"type": "integer",
"description": "Total documents in the collection."
},
"@odata.count": {
"type": "integer",
"description": "Present only when $count=true: total matches after $filter/$search."
},
"@odata.truncated": {
"type": "boolean",
"description": "Present and true only when the collection exceeded the in-memory query cap and results may be incomplete."
}
}
}
}
}
},
"400": {
"description": "Invalid OData query (e.g. malformed $filter)"
}
}
}
POST /services
Create service
Authentication
[
{
"patAuth": []
}
]
Request, responses and operation details
{
"summary": "Create service",
"parameters": [
{
"$ref": "#/components/parameters/InstanceId"
}
],
"requestBody": {
"required": true,
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/Service"
}
}
}
},
"responses": {
"201": {
"description": "Created",
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/Service"
}
}
}
}
}
}
GET /services/{id}
Get service
Authentication
[
{
"patAuth": []
}
]
Request, responses and operation details
{
"summary": "Get service",
"parameters": [
{
"$ref": "#/components/parameters/InstanceId"
},
{
"in": "path",
"name": "id",
"required": true,
"schema": {
"type": "string"
}
}
],
"responses": {
"200": {
"description": "Found",
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/Service"
}
}
}
},
"404": {
"description": "Not found"
}
}
}
PATCH /services/{id}
Update service
Authentication
[
{
"patAuth": []
}
]
Request, responses and operation details
{
"summary": "Update service",
"parameters": [
{
"$ref": "#/components/parameters/InstanceId"
},
{
"in": "path",
"name": "id",
"required": true,
"schema": {
"type": "string"
}
}
],
"requestBody": {
"description": "Fields to update (partial)",
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/Service"
}
}
}
},
"responses": {
"200": {
"description": "Updated",
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/Service"
}
}
}
},
"404": {
"description": "Not found"
}
}
}
DELETE /services/{id}
Delete service
Authentication
[
{
"patAuth": []
}
]
Request, responses and operation details
{
"summary": "Delete service",
"parameters": [
{
"$ref": "#/components/parameters/InstanceId"
},
{
"in": "path",
"name": "id",
"required": true,
"schema": {
"type": "string"
}
}
],
"responses": {
"200": {
"description": "Deleted",
"content": {
"application/json": {
"schema": {
"type": "object",
"properties": {
"success": {
"type": "boolean"
}
}
}
}
}
},
"404": {
"description": "Not found"
}
}
}
GET /schedules
List on-call schedules
On-call schedules, including who is on call now (on_call) and next. Filter and sort server-side with $filter, $orderby, $select, $search, $top, $skip and $count (MCP clients send these as _filter, _orderby, …) rather than listing everything and filtering locally.
Authentication
[
{
"patAuth": []
}
]
Request, responses and operation details
{
"summary": "List on-call schedules",
"description": "On-call schedules, including who is on call now (on_call) and next. Filter and sort server-side with $filter, $orderby, $select, $search, $top, $skip and $count (MCP clients send these as _filter, _orderby, …) rather than listing everything and filtering locally.",
"parameters": [
{
"$ref": "#/components/parameters/InstanceId"
},
{
"in": "query",
"name": "limit",
"schema": {
"type": "integer",
"default": 50
},
"description": "Legacy page size (default 50). Prefer $top. Ignored when $top/$skip are used."
},
{
"in": "query",
"name": "cursor",
"schema": {
"type": "string"
},
"description": "Legacy keyset cursor — pass the previous response's nextCursor. Prefer $skip/$top."
},
{
"in": "query",
"name": "$filter",
"schema": {
"type": "string"
},
"description": "OData filter expression. Comparison operators: eq, ne, gt, ge, lt, le. Logical: and, or, not, with parentheses for grouping. String functions: contains(field,'x'), startswith(field,'x'), endswith(field,'x'). Membership: field in ('a','b'). Case-insensitive matching via tolower(field) / toupper(field). Nested fields use a slash, e.g. pto_balance/vacation_days. String literals use single quotes; dates are ISO-8601. Examples: \"status eq 'active'\"; \"salary gt 50000 and department eq 'Engineering'\"; \"contains(tolower(name),'acme')\"; \"closeDate gt 2026-01-01\"."
},
{
"in": "query",
"name": "$select",
"schema": {
"type": "string"
},
"description": "Comma-separated list of fields to return, e.g. \"id,firstName,email\". Nested fields via slash (\"pto_balance/vacation_days\"). The id field is always included."
},
{
"in": "query",
"name": "$orderby",
"schema": {
"type": "string"
},
"description": "Sort clause(s), comma-separated, each \"field [asc|desc]\" (asc is the default). Example: \"createdAt desc, lastName asc\". Null values sort last."
},
{
"in": "query",
"name": "$search",
"schema": {
"type": "string"
},
"description": "Free-text, case-insensitive substring match across the resource's searchable fields."
},
{
"in": "query",
"name": "$top",
"schema": {
"type": "integer"
},
"description": "Maximum number of items to return (page size)."
},
{
"in": "query",
"name": "$skip",
"schema": {
"type": "integer"
},
"description": "Number of matching items to skip before returning results (offset paging). Combine with $top."
},
{
"in": "query",
"name": "$count",
"schema": {
"type": "boolean"
},
"description": "When true, include @odata.count (total matches after $filter/$search, before paging) in the response."
}
],
"responses": {
"200": {
"description": "Paginated list",
"content": {
"application/json": {
"schema": {
"type": "object",
"properties": {
"data": {
"type": "array",
"items": {
"$ref": "#/components/schemas/Schedule"
}
},
"nextCursor": {
"type": "string",
"nullable": true,
"description": "Cursor for the next page, or null on the last page. With $top/$skip this is the next $skip value; otherwise a keyset cursor."
},
"total": {
"type": "integer",
"description": "Total documents in the collection."
},
"@odata.count": {
"type": "integer",
"description": "Present only when $count=true: total matches after $filter/$search."
},
"@odata.truncated": {
"type": "boolean",
"description": "Present and true only when the collection exceeded the in-memory query cap and results may be incomplete."
}
}
}
}
}
},
"400": {
"description": "Invalid OData query (e.g. malformed $filter)"
}
}
}
POST /schedules
Create on-call schedule
Authentication
[
{
"patAuth": []
}
]
Request, responses and operation details
{
"summary": "Create on-call schedule",
"parameters": [
{
"$ref": "#/components/parameters/InstanceId"
}
],
"requestBody": {
"required": true,
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/Schedule"
}
}
}
},
"responses": {
"201": {
"description": "Created",
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/Schedule"
}
}
}
}
}
}
GET /schedules/{id}
Get on-call schedule
Authentication
[
{
"patAuth": []
}
]
Request, responses and operation details
{
"summary": "Get on-call schedule",
"parameters": [
{
"$ref": "#/components/parameters/InstanceId"
},
{
"in": "path",
"name": "id",
"required": true,
"schema": {
"type": "string"
}
}
],
"responses": {
"200": {
"description": "Found",
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/Schedule"
}
}
}
},
"404": {
"description": "Not found"
}
}
}
PATCH /schedules/{id}
Update on-call schedule
Authentication
[
{
"patAuth": []
}
]
Request, responses and operation details
{
"summary": "Update on-call schedule",
"parameters": [
{
"$ref": "#/components/parameters/InstanceId"
},
{
"in": "path",
"name": "id",
"required": true,
"schema": {
"type": "string"
}
}
],
"requestBody": {
"description": "Fields to update (partial)",
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/Schedule"
}
}
}
},
"responses": {
"200": {
"description": "Updated",
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/Schedule"
}
}
}
},
"404": {
"description": "Not found"
}
}
}
DELETE /schedules/{id}
Delete on-call schedule
Authentication
[
{
"patAuth": []
}
]
Request, responses and operation details
{
"summary": "Delete on-call schedule",
"parameters": [
{
"$ref": "#/components/parameters/InstanceId"
},
{
"in": "path",
"name": "id",
"required": true,
"schema": {
"type": "string"
}
}
],
"responses": {
"200": {
"description": "Deleted",
"content": {
"application/json": {
"schema": {
"type": "object",
"properties": {
"success": {
"type": "boolean"
}
}
}
}
}
},
"404": {
"description": "Not found"
}
}
}
GET /escalation-policies
List escalation policies
Escalation policies: which schedules are paged, in order, and after how long. Filter and sort server-side with $filter, $orderby, $select, $search, $top, $skip and $count (MCP clients send these as _filter, _orderby, …) rather than listing everything and filtering locally.
Authentication
[
{
"patAuth": []
}
]
Request, responses and operation details
{
"summary": "List escalation policies",
"description": "Escalation policies: which schedules are paged, in order, and after how long. Filter and sort server-side with $filter, $orderby, $select, $search, $top, $skip and $count (MCP clients send these as _filter, _orderby, …) rather than listing everything and filtering locally.",
"parameters": [
{
"$ref": "#/components/parameters/InstanceId"
},
{
"in": "query",
"name": "limit",
"schema": {
"type": "integer",
"default": 50
},
"description": "Legacy page size (default 50). Prefer $top. Ignored when $top/$skip are used."
},
{
"in": "query",
"name": "cursor",
"schema": {
"type": "string"
},
"description": "Legacy keyset cursor — pass the previous response's nextCursor. Prefer $skip/$top."
},
{
"in": "query",
"name": "$filter",
"schema": {
"type": "string"
},
"description": "OData filter expression. Comparison operators: eq, ne, gt, ge, lt, le. Logical: and, or, not, with parentheses for grouping. String functions: contains(field,'x'), startswith(field,'x'), endswith(field,'x'). Membership: field in ('a','b'). Case-insensitive matching via tolower(field) / toupper(field). Nested fields use a slash, e.g. pto_balance/vacation_days. String literals use single quotes; dates are ISO-8601. Examples: \"status eq 'active'\"; \"salary gt 50000 and department eq 'Engineering'\"; \"contains(tolower(name),'acme')\"; \"closeDate gt 2026-01-01\"."
},
{
"in": "query",
"name": "$select",
"schema": {
"type": "string"
},
"description": "Comma-separated list of fields to return, e.g. \"id,firstName,email\". Nested fields via slash (\"pto_balance/vacation_days\"). The id field is always included."
},
{
"in": "query",
"name": "$orderby",
"schema": {
"type": "string"
},
"description": "Sort clause(s), comma-separated, each \"field [asc|desc]\" (asc is the default). Example: \"createdAt desc, lastName asc\". Null values sort last."
},
{
"in": "query",
"name": "$search",
"schema": {
"type": "string"
},
"description": "Free-text, case-insensitive substring match across the resource's searchable fields."
},
{
"in": "query",
"name": "$top",
"schema": {
"type": "integer"
},
"description": "Maximum number of items to return (page size)."
},
{
"in": "query",
"name": "$skip",
"schema": {
"type": "integer"
},
"description": "Number of matching items to skip before returning results (offset paging). Combine with $top."
},
{
"in": "query",
"name": "$count",
"schema": {
"type": "boolean"
},
"description": "When true, include @odata.count (total matches after $filter/$search, before paging) in the response."
}
],
"responses": {
"200": {
"description": "Paginated list",
"content": {
"application/json": {
"schema": {
"type": "object",
"properties": {
"data": {
"type": "array",
"items": {
"$ref": "#/components/schemas/EscalationPolicy"
}
},
"nextCursor": {
"type": "string",
"nullable": true,
"description": "Cursor for the next page, or null on the last page. With $top/$skip this is the next $skip value; otherwise a keyset cursor."
},
"total": {
"type": "integer",
"description": "Total documents in the collection."
},
"@odata.count": {
"type": "integer",
"description": "Present only when $count=true: total matches after $filter/$search."
},
"@odata.truncated": {
"type": "boolean",
"description": "Present and true only when the collection exceeded the in-memory query cap and results may be incomplete."
}
}
}
}
}
},
"400": {
"description": "Invalid OData query (e.g. malformed $filter)"
}
}
}
POST /escalation-policies
Create escalation policy
Authentication
[
{
"patAuth": []
}
]
Request, responses and operation details
{
"summary": "Create escalation policy",
"parameters": [
{
"$ref": "#/components/parameters/InstanceId"
}
],
"requestBody": {
"required": true,
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/EscalationPolicy"
}
}
}
},
"responses": {
"201": {
"description": "Created",
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/EscalationPolicy"
}
}
}
}
}
}
GET /escalation-policies/{id}
Get escalation policy
Authentication
[
{
"patAuth": []
}
]
Request, responses and operation details
{
"summary": "Get escalation policy",
"parameters": [
{
"$ref": "#/components/parameters/InstanceId"
},
{
"in": "path",
"name": "id",
"required": true,
"schema": {
"type": "string"
}
}
],
"responses": {
"200": {
"description": "Found",
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/EscalationPolicy"
}
}
}
},
"404": {
"description": "Not found"
}
}
}
PATCH /escalation-policies/{id}
Update escalation policy
Authentication
[
{
"patAuth": []
}
]
Request, responses and operation details
{
"summary": "Update escalation policy",
"parameters": [
{
"$ref": "#/components/parameters/InstanceId"
},
{
"in": "path",
"name": "id",
"required": true,
"schema": {
"type": "string"
}
}
],
"requestBody": {
"description": "Fields to update (partial)",
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/EscalationPolicy"
}
}
}
},
"responses": {
"200": {
"description": "Updated",
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/EscalationPolicy"
}
}
}
},
"404": {
"description": "Not found"
}
}
}
DELETE /escalation-policies/{id}
Delete escalation policy
Authentication
[
{
"patAuth": []
}
]
Request, responses and operation details
{
"summary": "Delete escalation policy",
"parameters": [
{
"$ref": "#/components/parameters/InstanceId"
},
{
"in": "path",
"name": "id",
"required": true,
"schema": {
"type": "string"
}
}
],
"responses": {
"200": {
"description": "Deleted",
"content": {
"application/json": {
"schema": {
"type": "object",
"properties": {
"success": {
"type": "boolean"
}
}
}
}
}
},
"404": {
"description": "Not found"
}
}
}