globalGlobalglobalAWA Handoff - Strip Encoding & Update Opened For99f95cf2971301103450bde3f153af68loadedsys_remote_update_setadmin2022-05-10 00:04:26ca1a9cf2971301103450bde3f153af440admin2022-05-10 00:04:26INSERT_OR_UPDATEglobalcustomersys_script_baefcb072fb101100a06309cf699b675<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_script"><sys_script action="INSERT_OR_UPDATE"><abort_action>false</abort_action><access>package_private</access><action_delete>false</action_delete><action_insert>false</action_insert><action_query>false</action_query><action_update>true</action_update><active>true</active><add_message>false</add_message><advanced>true</advanced><change_fields>false</change_fields><client_callable>false</client_callable><collection>interaction</collection><condition/><description/><execute_function>false</execute_function><filter_condition/><is_rest>false</is_rest><message/><name>AWA Handoff Strip Encoding</name><order>1</order><priority>100</priority><rest_method/><rest_method_text/><rest_service/><rest_service_text/><rest_variables/><role_conditions/><script><![CDATA[(function executeRule(current, previous /*null when async*/) {
// Add your code here
// var declares
var shortDesc = current.short_description;
var updatedShortDesc;
var strLen;
// lookup the current length of short description in interaction table
var lookup = new GlideRecord('sys_dictionary');
lookup.addEncodedQuery('element=short_description^name=interaction');
lookup.query();
// set strLen variable to current short description max
while(lookup.next()) {
//gs.log(lookup.max_length.toString() + " in while loop");
strLen = lookup.max_length.toString();
}
// search the last 2 characters of max length for % to avoid
var strUp = shortDesc.slice(strLen-2,strLen);
var pos = strUp.indexOf("%");
// trim short description to appropriate length
if (pos >= 0) {
strTrim = shortDesc.substring(0,strLen-2);
} else {
strTrim = shortDesc.substring(0,strLen);
}
// standard string replace function; does not really scale or account for other potential URL encoding; great proof of concept
//shortDesc = shortDesc.replaceAll("%20"," ");
//current.short_description = shortDesc;
// leveraging built-in JS URI decode function on short description param to encompass greater potential scope
//updatedShortDesc = decodeURI(shortDesc);
updatedShortDesc = decodeURIComponent(strTrim.toString());
//gs.log(updatedShortDesc.toString());
current.short_description = updatedShortDesc;
})(current, previous);]]></script><sys_class_name>sys_script</sys_class_name><sys_created_by>ricardo</sys_created_by><sys_created_on>2022-02-25 18:23:35</sys_created_on><sys_domain>global</sys_domain><sys_domain_path>/</sys_domain_path><sys_id>baefcb072fb101100a06309cf699b675</sys_id><sys_mod_count>20</sys_mod_count><sys_name>AWA Handoff Strip Encoding</sys_name><sys_overrides/><sys_package display_value="Global" source="global">global</sys_package><sys_policy/><sys_scope display_value="Global">global</sys_scope><sys_update_name>sys_script_baefcb072fb101100a06309cf699b675</sys_update_name><sys_updated_by>ricardo</sys_updated_by><sys_updated_on>2022-03-24 17:09:31</sys_updated_on><template/><when>before</when></sys_script><sys_translated_text action="delete_multiple" query="documentkey=baefcb072fb101100a06309cf699b675"/></record_update>1555487058ca1a9cf2971301103450bde3f153af44falseadmin2022-05-10 00:04:26021a9cf2971301103450bde3f153af46017fbce7a2d20000001admin2022-05-10 00:04:26
interaction
AWA Handoff Strip EncodingBusiness Ruleglobalaff18a37b852011058eef31745ddd7cdaff18a37b852011058eef31745ddd7cd:1555487058,3c910637355201104855e98fe4f39e76:397835186,7260c2f3b45201105c6ff44d1328b1f1:-2110183723,e183fdf7b81201107ab9a105e7ddec0d:-628196911,b17310e8d0820110e5241325b31718a6:1241827697,16915828b28201103fed1545eb302640:-1070586480,91701028838201100d3d70a98bee676c:-587834225,cf201028f882011031ad8efb406b4563:-1570001489,c2cd84647582011020f243da71fa7a89:-485620973,b5fd3b4f22350110092ccf59f53117de:-881161599,ec9cb70f933501103d61c763304c50a1:506716501,636bf78b6b3501107ea5a26fa24d70a6:-1051653548,f54a378bb3350110c47d3ed06ea99d22:-222697580,4e0aff4bf23501107eaa187cab951eb7:434547733,3ee1bf83cd350110b9e751e2ac195811:-1876444607,c20e974378f10110e0eab48cd8d954f5:159387284,ef4ddb03acf1011014e9456e3832f9f8:-2015847274,623c9bcf10b101100bd13414b9149c55:-1597861481,59905347bdb101104d90da9e931960b8:-1503833788,0b401f0753b10110ceae59f5a235c7f8:568140163,25001f07e0b10110724af96192e1676e:1477571587INSERT_OR_UPDATEglobalcustomersys_script_ba03bdb2970b41103450bde3f153af92<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_script"><sys_script action="INSERT_OR_UPDATE"><abort_action>false</abort_action><access>package_private</access><action_delete>false</action_delete><action_insert>false</action_insert><action_query>false</action_query><action_update>true</action_update><active>true</active><add_message>false</add_message><advanced>true</advanced><change_fields>false</change_fields><client_callable>false</client_callable><collection>interaction</collection><condition/><description/><execute_function>false</execute_function><filter_condition/><is_rest>false</is_rest><message/><name>AWA Handoff Update Opened For</name><order>100</order><priority>100</priority><rest_method/><rest_method_text/><rest_service/><rest_service_text/><rest_variables/><role_conditions/><script><![CDATA[(function executeRule(current, previous /*null when async*/) {
/* pulling interaction context table information to get the email address
passed by Moveworks into interaction
*/
var opened_for_val = new GlideRecord('interaction_context');
opened_for_val.addQuery('interaction',current.sys_id);
opened_for_val.addQuery('name','opened_for');
opened_for_val.query();
// query user table to sysid of appropriate user based on email address
while (opened_for_val.next()) {
var opened_for_sysid = new GlideRecord('sys_user');
opened_for_sysid.addQuery('email',decodeURIComponent(opened_for_val.value));
opened_for_sysid.query();
// update interaction record opened_for field based on returned sys_id of requester
while (opened_for_sysid.next()) {
// check if sys_id of requester is different from current opened_for sysid
if (opened_for_sysid.sys_id != current.opened_for) {
current.opened_for = opened_for_sysid.sys_id;
}
}
}
})(current, previous);]]></script><sys_class_name>sys_script</sys_class_name><sys_created_by>admin</sys_created_by><sys_created_on>2022-04-27 20:17:21</sys_created_on><sys_domain>global</sys_domain><sys_domain_path>/</sys_domain_path><sys_id>ba03bdb2970b41103450bde3f153af92</sys_id><sys_mod_count>44</sys_mod_count><sys_name>AWA Handoff Update Opened For</sys_name><sys_overrides/><sys_package display_value="Global" source="global">global</sys_package><sys_policy/><sys_scope display_value="Global">global</sys_scope><sys_update_name>sys_script_ba03bdb2970b41103450bde3f153af92</sys_update_name><sys_updated_by>admin</sys_updated_by><sys_updated_on>2022-04-27 21:27:00</sys_updated_on><template/><when>before</when></sys_script><sys_translated_text action="delete_multiple" query="documentkey=ba03bdb2970b41103450bde3f153af92"/></record_update>-432680017ca1a9cf2971301103450bde3f153af44falseadmin2022-05-10 00:04:264e1a9cf2971301103450bde3f153af4501806ceb98d70000001admin2022-05-10 00:04:26
interaction
AWA Handoff Update Opened ForBusiness Ruleglobal13f24ab69f4b41100860afe69b9e978f13f24ab69f4b41100860afe69b9e978f:-432680017,eab242b6fe4b4110df7e35102102c029:-219046636,628282b67c4b41103b05a62f4290655a:369909570,bc620e768e4b4110f989447643603dda:-1712574942,4f324276384b4110e703e422873189f7:-1023014118,f3128276094b411047893edabd84dbd8:1565847034,01704af2ff4b4110698e395159747f5c:-760302392,8b5082f2074b411035f450e3360396b9:1820202376,59404eb2f14b41103cbdb4fbb77e9162:436042773,3030c2f2584b4110bee818b24353a3ab:1133573068,23100eb24d4b4110925259a78488e242:1309684235,23df7db2874b4110f3285b782381b210:-387863210,efcfb1b25c4b4110e7b123c1b7656dd6:-1481485303,926f35b2bb4b41102ee31adb56e7492c:-1365955820,555f39320a4b4110b8b2acdfb1b77d20:-2064275788,888e7172e84b41104db370beee348061:-1406661645,af3eb132524b4110cd33fdbde2c1defa:-185858186,279df5feaf0b4110b7d4f53a891e26ae:896386356,807db5fe9e0b41106ecdd4d8c32ae425:-1279979597,261d35fed50b411087676bdf1392d588:-1306866875,d5fcb9bead0b411034abe72e99fd1b54:-1792360504,64bbf57e7a0b411003db98ccdb413848:-1125323540,a58bf57e980b4110802f9a597496d841:2147247995,876bf17ed00b4110f174f8d50ac61d49:-516938769,f75b317ed60b4110a35f6db597a71978:-261385627,004b353ed10b41101c7e91e77fa379ca:1116351535,6a2bbd3e550b4110becbae4314768179:-1787430492,5a1b753e900b41107287e34ecde1af96:-1036300422,32aafdfa160b41104b39db5dcb543d53:-198397030,f2e8b57af90b4110489ce2af488663ac:1869078483,91c83d7a970b4110408c252a3386af36:989564431,d4187d3ab00b411051b7e222cb72530a:-101043982,1808b93a340b41102269f5f38201b3e0:-373881390,8fe7f53a620b411031e37a3d9404f50f:676086132,2dc7b9f6950b4110e28badde8d5a5ce3:-2110831011,9297753a3e0b4110f932655cbccabaed:-486108059,b3f6b9f6660b411093ed5b65c1e0769e:120752034,d0b635b67d0b41100b6761c7b5f442f8:-116955837,7c9671f65e0b411021c0ce36774913e1:-131126660,1b56f9b6eb0b41109471b3104cb3acc3:-116955837,c8263576ef0b4110e70af715ccccd31b:2106316355,3bb5f536530b4110d7206bb06beba9d5:-1182363577,90e471768a0b4110cac8bd227aeaa29a:649877674,8e4435361a0b4110e50fac62be1365f5:-94523996,3e03bdb2340b4110bf4b0b66678ad694:-551983928INSERT_OR_UPDATEglobalcustomersys_documentation_v_interaction_context_u_liveagent_opened_for_enu_liveagent_opened_forenv_interaction_contextopened_forssys_documentationadmin2022-04-27 19:39:35a16a653a97c741103450bde3f153afca0opened_forglobalglobalsys_documentation_v_interaction_context_u_liveagent_opened_for_enadmin2022-04-27 19:39:35]]>-1758454869ca1a9cf2971301103450bde3f153af44falseadmin2022-05-10 00:04:268a1a9cf2971301103450bde3f153af4501806c893e350000001admin2022-05-10 00:04:26